Assets Operations Senior Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for an Assets Operations Senior Specialist to join our team, focusing on Assets within the Global Products Operations area: 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also give their money a boost by choosing from different investment options within the Wise Account.

The Assets Operations Senior Specialist's role is to support the Assets product team as a representative of the Payment Operations organisation in the United States - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team

• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of products owned by Assets;

• Maintain consistent and high level execution of recurring responsibilities within the Assets domain;

• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;  

• Coordinate new products/partners set-up, testing and launches from operational side;

• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organisation (from Finance to Compliance and beyond);

• Own training, communication and documentation of  the Assets Operations domain;

• Act as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;

• Act as first point of contact for global products in Payments Operations organisation as well as Product teams.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

Qualifications

A bit about you:

• You can be flexible with your working hours to work with teams in different time zones

• You use critical thinking to break down complex technical problems and find solutions that take into consideration all relevant variables 

• You define your priorities according to data. Before you start a project you understand what success looks like and track your progress towards this vision

• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail

• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team

• You understand operational risks and are able to mitigate them proactively

• You’re a great communicator, straight up, clear and honest. You can adapt your comm