IT Clinical Applications Analyst II - (Enka/Candler, NC)

MAHEC is now accepting candidates for a level II Clinical Applications Analyst, supporting the IT-Clinical Informatics team. This is a full time, benefits eligible position working onsite within business offices at MAHEC's Center for Family Medicine at Westridge (Enka/Candler, NC.)

JOB SUMMARY:

• Serves as a clinical application analyst II to maximize the effective and efficient use of applications related to patient care, clinical productivity, and quality outcomes. 
• Works closely as a part of the clinical applications team to design, implement, modify, upgrade, enhance, optimize, standardize and support clinical and business operations. 
• This position provides leadership and direction for incorporating new clinical workflows into clinical applications. Work situations include project leadership, application training, documentation development, analytical thinking, independent decision-making, problem solving, systems analysis, customer service skills, organization, public speaking skills and excellent written and verbal communication skills. 
• Must establish a good rapport and working relationships with all levels of staff, management, providers, MAHEC executives, vendor personnel, and outside healthcare organizations.

SPECIFIC RESPONSIBILITIES:

• Coordinates with the Clinical Informatics team to maximize effectiveness and efficiency of the EHR system configurations.
• Subject matter expert in clinical applications – coordinates resolution of issues related to EHR and other clinical applications. Tracks issues and works directly with vendors to resolve issues.
• Serves as a liaison between users, the health applications, IT, and leadership teams to ensure a smooth workflow where needed.
• Assists staff with customizations to clinical applications, such as templates, with a focus on a design methodology to simplify data entry and extraction.
• Work collaboratively with IT Service Desk staff on clinical application support issues, system implementation, maintenance, service updates, and work scheduling.
• Develop, publish, and implement training modules and materials for new, existing and upgraded clinical applications, including all education materials, training schedules, exercises, and competency evaluations.
• May deploy development of quick tips, mini programs, web references, etc., which continuously expand the knowledge of clinical application workflows and efficiently integrate them into patient care processes.
• Create and administer training event feedback. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses, taking into account varying degrees of computer literacy.
• Coordinates appropriate level of instructions and competence/ evaluations required for each end user.
• Gain an in-depth knowledge of clinical applications, operational workflows, and data analysis to maximize clinical applications to complement and improve workflows.
• Assist in the development of policies and procedures for the use of clinical applications and support end user accountability to those policies and procedures.
• Incorporate change management principles to facilitate workflow and business process changes, ensuring the success, standardization, and optimization of clinical applications.
• Provides end-user just in time support and education reinforcement. Provides in-person, phone, and remote application support.
• Actively solicits feedback to inquire of any issues, seek input for change, and observe workflows.
• Acts as a liaison between IT, Operations, Quality and end users.
• Ensure that clinical applications are used in a way to maintain patient confidentiality and privacy, in accordance with HIPAA and all other applicable regulatory agency requirements.
• Work directly with application vendors to ensure recommended workflows, materials, tools, etc. are used in training curriculum.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appro