Field Service Engineer II - US

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

External US

Job Title: Field Service Engineer II – US 

 

Job purpose  

 

The Field Service Engineer II – US is responsible for performing scheduled and unscheduled service work on systems within a service area as directed.

 

Duties and responsibilities  

• Performs preventative maintenance and unscheduled maintenance work as
• Work with a high degree of independence and able to resolve most unscheduled maintenance work without technical support.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed.
• Maintains excellent working relations with field personnel, home office personnel, and
• Must maintain timely and effective communications with management team to escalate issues and customer concerns.
• Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer- based training, and QA/RA work.
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. Must be prepared to work odd hours and overtime hours on occasion and travel as required.
• Promote service contract and extended warranty to billable customer and current customer under service contract for renewal as directed
• Responsible for maintaining exceptional customer
• Responsible for maintenance of assigned tools/test equipment and spare
• Responsible to return parts in the required time
• Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
• Performs training of less experienced
• Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance and other related divisions to support successful ultrasound business
• Performs other duties as assigned.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications  

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum three years of previous field service experience or at least two years of HCUS Service experience.
• Knowledge of assigned equipment to provide timely repair and effective
• Requires active listening skills and above average customer service
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
• Valid driver’s license and safe driving

Physical requiremen