Senior Workplace Experience Specialist

Job Description

Senior Workplace Experience Specialist

Zendesk is looking for a professional and accountable Senior Workplace Experience Specialist to join our rapidly expanding Workplace Experience Team. We’re the department that keeps day-to-day life running smoothly for Zendesk’s employees and we have a lot of fun along the way!

About you:

You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You’re flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company!

You’re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused and have impeccable judgment. You always lead with "yes" but are comfortable saying “no” to requests that don’t fit team / company goals. You’re sensitive to employees’ needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that’s OK; last-minute requests don’t faze you!

Primary Responsibilities:

• Manage the front desk and  ticketing system, providing a high level of customer service.

• Welcome visitors and deliver an extraordinary guest experience to all employees in-office.

• Process incoming and outgoing packages and mail.

• Liaise with vendors and landlords as needed.

• Coordinate vendor management including assisting in procurement process and performance management.

• Manage event programs for the office.

• Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and plants.

• Maintain Workplace Experience master documents. spreadsheets, calendars, and floor plans.

• Lead internal communications on up-to-date building events, maintenance, safety, and other issues.

• Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.

• Manage the food and beverage program. 

• Assist Regional Workplace Experience Manager with office moves, projects and office.

• Perform other duties and special projects as requested.
   

Requirements:

• Minimum of 2-4 years’ experience in Facilities/Office Coordination/Management, including involvement in office relocation or workspace reconfiguration projects.

• Excellent communication skills across employees at all levels within the organization

• Demonstrated project management skills

• Strong computer skills including experience with Google Suite

• Familiarity with building operations (lighting, air conditioning, flooring, etc.)

• Demonstrated ability to handle multiple tasks with little or no supervision

• Advanced problem solving skills

• Positive attitude; grace under pressure

• Organized, punctual and accountable

• Event Planning skills
   

Preferred Skills/Qualifications:

• Academic qualification in relevant discipline, degree / diploma preferred.

• Experience with light furniture assembly (cabinets, shelving, etc.).

• Experience with Building Management Systems and access control S2 software 

• Member of professional Facilities Management association
   

Hours:

• IN OFFICE role

• Mon-Fri, 8:00am-5:00pm; overtime sometimes required

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for t