Customer Success Associate, Germany

📝 Company Mission

Our mission is to give the world access to the best products by empowering great businesses to reach their growth potential.

💼 About Wayflyer

Today's SMBs need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.

Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.

Since launching in April 2020, we've deployed over $5bn to thousands of businesses worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.

Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.

💛 Culture & Values at Wayflyer

At Wayflyer, we value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. To learn more, please visit our website.

🚀 Your Role at a Glance: The key ways you'll bring value to the team

• This is a sales role. You bring a strong hunter mentality, actively identifying upsell and growth opportunities.

• Your main responsibility is managing a large portfolio of existing customers, with a focus on upselling, renewals, reducing churn, and delivering an outstanding customer experience- empathetic, solution-oriented, and customer-first.

• You’ll confidently discuss business metrics, cash flow, sales cycles, marketing strategies, and financial products with a wide range of customers. You’ll also help them use Wayflyer dashboards effectively and build true product expertise.

• We set the bar high for customer satisfaction (currently 4.9 stars on Trustpilot ⭐).

🔨 What Makes You a Great Fit

• At least 1 year of experience in a customer-facing role (Sales, Account Management, Consulting, etc.)

• A self-driven, proactive, team-oriented mindset with fresh ideas for improving customer retention and product adoption

• Fluent English (spoken and written) so you can collaborate confidently with our global teams and communicate clearly across the business.

• Proven ability to build strong internal and external relationships

• A track record of hitting targets while delivering excellent customer service, ideally in a startup or scale-up

• Basic knowledge of finance and accounting (a plus)

• The ability to stay calm and solution-focused in challenging customer situations

• An analytical, data-driven approach with an eye for revenue opportunities

• Experience with Google Ads and Facebook Ads (nice to have)

🤝 What to Expect After You Apply

You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately 2 to four weeks.

🏖️The Perks of Being at Wayflyer

🌴 Time Off That Matters

Recharge with 25 days of paid annual leave, plus public holidays.

🧘 Your Wellbeing

Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.

🫀 Comprehensive Health & Protection

Stay covered with private healthcare, life insurance, and critical illness cover.

👵 Secure Your Future with Our Pension Plan

Our pension plan helps you build a strong foundation for tomorrow, starting today.

🍼 Family-First Policies

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