Editorial Assistant

ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.

We’re fast-paced and our core values are the bedrock of who we are and who we want to be.

Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!

ABOUT THE JOB:
The Editorial Assistant is an integral part of the ConsumerAffairs content team, helping to write and maintain quality content and assisting the Content Operations Manager with special projects. Main duties include overseeing the efficient building of content, writing and editing content and implementing brand feature data into content. The Editorial Assistant reports to the Content Operations Manager and will assist with other day-to-day projects as needed.

RESPONSIBILITIES & EXPECTATIONS

These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required

Create and maintain site content

• Create writing assignments for Editorial Brand Profiles
• Update published content as requested by partner brands
• Oversee the team of people responsible for building content in the content management system
• Research and write other content as needed

Implement data-driven content

• Input data from standardized data collection tools into content management system
• Set up dynamic code in published content to utilize data
• Coordinate creation of graphics and charts for newsworthy data journalism

Help maintain ConsumerAffairs’ social media presence

• Work with the social media and digital PR team on posts about ConsumerAffairs content
• Engage and interact with followers, commenters and tagged posts

Execute administrative projects

• Coordinate team meetings and schedules
• Coordinate contracts and payment of freelancers
• Gather and analyze metrics as needed on traffic, backlinks, consumer reviews, and other data

Requirements

Qualifications & Credentials

• Bachelor’s Degree in a communications field preferred
• 2+ years experience or training specifically in journalism (can include internships and schooling)
• Can show work product as writer, editor, researcher, fact-checker, data journalist or other capacity

Hard/Technical Skills

• Experience with Google Workspace
• Strong writing and editing skills
• Familiarity with HTML/JSON code
• Efficient use of social media platforms and scheduling tools
• Familiarity with project management tools (for instance, Airtable, Trello or JIRA)
• Preferred: familiarity with Google Analytics, Ahrefs, and other SEO tools

Soft Skills

• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver.
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities

Specific Measures of Success – Expected Outcomes

Start Date to Start Date +1 Year

Create and Maintain Site Content