Learning Development Program Management Senior Officer (maternity cover)

Are you looking for a career move that will place you in a global financial organization? Then bring your skills in project management, problem solving and communication to Citi’s Program Management Council Capabilities Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Citi Program Management Council (CPMC) is responsible for setting the strategic direction of Program and Project Management Governance at Citi through the establishment of, and monitoring compliance to, the Citi Program and Project Management Policy and Standard.  The CPMC Governance & Standards pillar establishes and defines minimum requirements for the Citi Program and Project Management Policy and Standards.  The task force assesses adequacy of, authors, and monitors adherence and compliance to the PM Policy, Standards and Procedures.

The selected person will be part of the CPMC Capabilities Team. The team is responsible for sustaining program/project management and business analysis core competencies across Citi through initiatives focused on training, awareness, and knowledge sharing opportunities.

What you’ll do

• Partner with third party learning partners and HR to enhance training roadmaps.

• Support and manage course setups in LMS/Docebo, including monitoring registrations, work with training providers on class schedules and manage attendees for billing purposes.

• Identify new opportunities through the creation and analysis of metrics related to our training classes, network population and communication strategy effectiveness for internal use.

• Maintain and expand Citi Annual Mandatory Training Program in line with requirements of Enterprise Program & Project Management Policy (EPPMP) and Enterprise Program & Project Management Standard (EPPMS) including development of training.

• Serve as the Capabilities coordinator for Manager’s Control Assessment (MCA) related activities (e.g., quarterly testing, artifact collection and review).

• Manage the Citi Program Management Council sponsored events and communication channels including the identification of growth opportunities to reach more employees involved in Project Management and Business Analysis through monitoring and analysis of marketing performance.

• Help with internal communications needs, including drafting, editing, and releasing internal e-mails, videos and intranet content.

• Collaborate with key stakeholders to ensure adherence to brand guidelines and tools and act as a steward of brand requirements for our team. 

• Carry development of senior management and working group presentations and communications.

• Take part in Capabilities Third-Party Management activities and controls. Provide day-to-day operational support to the Capabilities team including responding to questions posted to various channels.

• Develop relationships with CPMC personnel, taskforces and technology team.

What we’ll need from you

• Bachelor's/University degree or equivalent experience, potentially Masters degree.

• 7+ years of experience in Financial Service Industry, including 3+ years of relevant Project Management, Program Management, Operational Management and/or Learning and Development Program Management experience.

• Familiar with Citi Learning Platform tools (e.g., LMS/Docebo, dominKnow, Questionmark, Brainshark), preferred. PMP certification highly recommended.

• Demonstrated track record and passion for training development, preferably in Program or Project Management. Understanding of generally accepted project management practice and framework.

• Experience in Manager’s Control Assessment (MCA).

• Clear and concise verbal and written communications skills in English.

• Strong relationship management, interpersonal and influencing skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating, addressing and resolving issues.

• Strong leadership and organizational skills, high attention to detail and commitment to quality. Must be flexible and have experience working in a fast pace & high-pressure environment; managing multiple deliverables at once and can pivot as priorities change.

• Adherence to a strong risk and control culture, including change management discipline, standardization of processes, and rigorous documentation.

• Proficiency in Microsoft 365 products (such as Word, Excel, Outlook, PowerPoint, Team