Inside Product Support Sales Representative (IPSSR)

Join Komatsu and Be Part of Something Big!

 

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Our products are vital to sectors like construction and mining. By joining Komatsu, you become part of an industry essential to economic growth.   

 

If you have proven leadership experience or are ready for that next step in your career, we would like to talk to you about transitioning your knowledge and experience to join our Team to support Komatsu and the allied OEM products we represent. 

 

What Komatsu Offers:

• Industry competitive wages

• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more

• Employee recognition, career development opportunities, and excellent job security

• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

 

Job Overview

The Inside Product Support Sales Representative (IPSSR) is responsible for revenue growth and customer satisfaction of our Product Support Department.  As a IPSSR you will work closely with the entire Product Support Department to create quotes and estimates for service work and maintenance agreements. The IPSSR will communicate daily with customers along with the Product Support Department. This position ensures that all related activities are conducted with the highest standard to optimize our customer’s satisfaction.

 

Scope

The IPSSR Department is responsible for $10 to $15 million in quotation annually. The scope for the IPSSR position is to insure a minimum 15% growth annually. The expectation for the position is a competitive quote win rate of greater than 70%. The Komatsu region has over 100,000 products that the position will monitor daily. Working in this fast-paced environment requires quotes to be turned around in less than 24 hours. 

Key Job Responsibilities

• Work closely with Parts, Service, and Sales to ensure all customers receive a good customer experience.
• Address problems and communicate efficiently with customers and/or service department to a timely resolution. 
• Maintain equipment population records by customer follow-up and tracking lost sales.
• Generate and submit written quotes developed from machine inspections.
• Generate new parts and service opportunities.
• Coordinate shop repairs between the company and the customer.
• Aggressively promote all current service and parts programs while utilizing telephone sales.
• Tracking and scheduling of Komatsu Care service and OSS agreements.

 

Qualifications/Requirements

• Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
• High school degree & some college preferred.
• Construction equipment and industry knowledge.
• Knowledge of software and technology applications preferred.

 

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays a total compensation range between $65,000 and $85,000.  The actual offer will consider a wide range of factors, including experience and location.

 

Diversity & Inclusion Commitment 

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.  United, we are on a journey towards a sustainable future that creates value together.  

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ 

 

Company Information 

Komatsu is a world leader in manufactu