Assistant Director, Event Operations

Classification Title:

AST DIR, Multipurpose Facility

Job Description:

Event Operations and Building Management

• Provide strategic direction, oversight, and leadership for Event Productions and Building Management staff including full-time staff and student staff
• Recruit, train, supervise, and evaluate both full-time staff and student employees responsible for event operations and building management across the Reitz Union
• Manage the scheduling of personnel to ensure proper staffing and efficient operation of AV systems during events
• Oversee all aspects of event operations, including the setup, execution, AV troubleshooting and breakdown of events in the Reitz Union's various indoor and outdoor spaces
• Ensure compliance with university and Reitz Union policies, including adherence to ADA guidelines, security measures, and event-specific requirements
• Conduct regular facility inspections and review of building reports, identify areas needing attention, and ensure corrective actions are promptly taken
• Assist in the development, implementation, and enforcement of policies, procedures, and guidelines governing the use of the facility and its equipment
• Collaborate closely with other Reitz Union and facility personnel to guarantee smooth event execution and maintain high customer service standards
• Build and maintain partnerships with various university offices including but not limited to Student Life partners, Academic Technology, Information Technology, and Facilities Services
• Support emergency action procedures, as needed

Inventory and Asset Management

• Possess thorough knowledge of furnishings, equipment, and AV systems (sound, lighting, projection), ensuring proper maintenance, troubleshooting, and performing routine repairs as needed
• Oversee procedures for outsourcing major repairs and manage relationships with vendors
• Recommend, manage, and track service contracts with outside vendors, ensuring proper documentation for all work
• Conduct research, develop specifications, and oversee the purchasing process for furnishings, equipment, and AV systems, ensuring adherence to quality standards during installation
• Establish and maintain an inventory control system and up-to-date service records, including creating an equipment replacement plan
• Ensure all systems are appropriately tested and that staff receives training on proper usage

Training and Development

• Develop and maintain comprehensive training and operations manuals for personnel, building systems, furnishings, equipment, and AV systems
• Plan and conduct training programs focused on building management, event operations, safety, equipment maintenance, and customer service

Budget Management and Monitoring

• Develop, manage, and monitor budgets for event operations, including cost projections for staffing, equipment, and AV system needs
• Oversee purchasing and ensure compliance with financial guidelines
• Monitor budget performance and adjust as necessary

Special Projects and Reporting

• Develop reports, handle special projects, tasks, and other duties as assigned

Expected Salary:

$61,000 - $70,000/Annually

Minimum Requirements:

Master's degree in an appropriate area and two years of relevant experience; or a bachelor's degree in an appropriate area and four years of relevant experience.

Preferred Qualifications:

• Experience in customer service, event support, hospitality, and team leadership
• Knowledge of Audio-Visual equipment use
• Experience with conference service operations, event management, or hospitality management
• Involvement with leading student employees
• Proficiency with computers and basic software applications
• Supervisory skills
• Communication skills 
• Interpersonal skills
• Ability to pay attention to details to serve customer needs
• Function effectively in collaborations and teams
• Understand, interpret, and apply rules, regulations, policies, and procedures

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume, and list of professional references.

Criminal background check is required.

Normal Work Schedule:

• Normal work schedule shall be 8:00am – 5:00pm, Monday through Friday.
• Flexibility to adjust schedule may be required (including occasional evenings and weekends) depending on the demands of position and/or department needs.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No