Senior Digital Product Manager – Decide & Invest

Senior Digital Product Manager – Decide & Invest

Country: Spain

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

THE DIFFERENCE YOU MAKE

Savings & Investments Domain is looking for a Senior Digital Product Manager – Decide & Invest, based in Boadilla (Madrid).

As a Senior Digital Product Manager, you will own one of the core customer missions within Santander's global Savings & Investments platform: Decide & Invest.

You will define the vision, strategy and evolution of the end-to-end digital investment experience, helping millions of Santander customers discover, decide and execute investments across multiple markets and channels.

We're transforming the way customers save and invest through innovation, AI, customer-centric design and global platforms. This role offers a unique opportunity to build products at global scale with direct business impact.

Working at the intersection of business, customer experience, data and technology, you will lead one of the most strategic product areas within the Savings & Investment platform, driving innovation while ensuring a consistent, scalable and customer-centric experience across countries.

You will partner closely with local banks, technology teams, Product Owners and senior stakeholders to translate strategic priorities into tangible customer value, shaping the future of Santander's digital investment capabilities.

You will play a key role in building Santander's global digital investment platform, designing scalable capabilities that can be adopted across multiple countries while remaining flexible enough to address local regulatory, business and customer needs. Your challenge will be to balance global standardisation with local adaptability, enabling faster time-to-market, greater reuse of capabilities and a consistent customer experience across the Group.

In this role you will:

Product Strategy, Vision & Definition

• Analyse customer needs, competitors, market trends and business priorities. Identify opportunities to improve customer experience and simplify investment journeys.

• Own the vision, strategy and roadmap for the Decide & Invest customer mission.
• Define and continuously evolve the end-to-end customer journey, covering onboarding, profiling, suitability, portfolios, investment execution and servicing.
• Design omnichannel-oriented experiences across channels, while giving response to different customer segments’ needs.
• Translate product strategy into detailed functional requirements.
• Deliver a unified investment experience across investment capabilities.
• Balance customer needs, business priorities and technical constraints to maximise customer and business value.

Customer Experience & Journey Optimisation

• Simplify investment journeys and improve customer experience through data-driven product decisions.
• Design intuitive investment journeys that increase conversion and reduce friction throughout the investment process.
• Challenge existing processes to make Regulatory and Compliance requirements as simple, intuitive and customer friendly as possible while ensuring full regulatory compliance.
• Continuously identify customer pain points and convert them into product opportunities.
• Drive consistency across journeys, channels and markets.
• Act as the voice of the customer, translating customer needs into product strategy and roadmap priorities.

Product Delivery

• Lead the end-to-end product lifecycle, from discovery and prioritisation to delivery and continuous optimisation.
• Coordinate Product Owners, countries, technology teams and business stakeholders