Customer Order Management & Logistics Support Specialist with French

Customer Order Management & Logistics Support Specialist with French

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

• Managing enquiry/query to resolution process across the entire Order to Delivery (OTD),

• Ensuring the order data maintenance, including checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments,

• Collaborating with your peers within other departments, up to the delivery of the order at our customer,

• Increasing NSV through proactively cross-selling (e.g. product promotions, alternative products and new products).

• Taking responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit or debit notes and returns, attaching the required approvals, liaising with stakeholders when required.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• Customer-facing experience in Order Management, Customer Service, FMCG sector, Order To Cash, Supply Chain or related roles.

• Master's degree or currently studying.

• Proficient in MS Office tools, SAP skills preferred,

• Attention to details with problem-solving and proactive approach, ability to adapt in the fast-paced environment.

• Able to work independently with multiple deadlines/tasks, strong team player, able to train new team members.

• Fluent in English and French with excellent written and verbal communication skills.

Total Benefits

Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 3 days per month from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra speci