Salesforce Solutions Architect

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com. 

Job Description

At Merkle, we embrace new ways of connecting with consumers—harnessing creativity, strategy, and technology to craft data-driven, creatively led, and customer-centric experiences that resonate at the point of greatest impact. 

We are looking for a Jr. Salesforce Solution Architect for articulating and driving the design and implementation for Salesforce CX projects based on the Salesforce Sales/Service Cloud within client ecosystems. They will work closely with the Client Relationship, Sales Engineering, Strategy, and Business Analysis teams to develop a deep understanding of the functional and non-functional requirements for meeting client objectives, the platform deliverables necessary to achieve those objectives, and the Merkle/Salesforce capabilities to deliver solutions. The position requires excellent communication skills and the ability to translate business requirements into both functional and technical implementation and documentation. The solution architect will follow the evolution of the Salesforce ecosystem and drive innovative solutions for our clients. 

The Solution Architect is a leader, not a gatekeeper. The solutions they develop are based on the tactical needs of our Delivery teams and keeping solution roadmaps aligned with client vision, metrics, and sustainability. Our Delivery teams are awesome and motivated to deliver based on client goals and results. The Solution Architect creates the foundation for success in our agile technical delivery process on top of platform features and business capabilities.  

Responsibilities 

• Analyze complex business processes, identify opportunities for process improvements, and propose innovative solutions leveraging Salesforce functionalities.  

• Lead and guide cross-functional teams during project implementations, ensuring successful delivery within defined timelines and budget. 

• Collaborate with business stakeholders, clients, and internal teams to gather requirements, communicate progress, and manage expectations. 

• Collaborate with stakeholders to understand business requirements and design scalable, efficient, and effective Salesforce solutions.  

• Lead the implementation and customization of Salesforce applications, including configuration and development, data migration, and integration with other systems.  

• Create and maintain architecture and solution design documentation, including system landscape diagrams, process flow diagrams, and data model or entity relationship diagrams.  

• Possess deep knowledge of Salesforce platform capabilities, best practices, and industry trends. Stay updated with new features and functionalities to recommend optimal solutions.  

• Promote adherence to best practices for coding, testing, and deployment processes to ensure a stable and scalable Salesforce ecosystem.  

Qualifications

• 2+ years of experience in Salesforce solution delivery in fact-paced organizations  

• Proven success implementing Salesforce Sales/Service and/or Loyalty management solutions.  

• Demonstrated experience in leading multiple client projects simultaneously.  

• Intermediate knowledge in Salesforce design and architecture patterns and best practices 

• Excellent Communication Skills managing internal and external stakeholders.  

• Excellent Client Management Skills  

• Must work well with a variety of individuals, and display client and internal team leadership.  

• Great attention to detail, organized and a problem solver.  

• Experience in Agile and Waterfall project management  

• Proficiency in Microsoft Office applications (Word, Excel, Power