Director of Operations

About Enso Village
Enso Village is a Zen-inspired community with a focus on mindful aging, the joys of nature, sustainability and contemplative life and care for adults 60+. Enso Village is a collaborative endeavor between the Kendal Corporation—an esteemed, nationally recognized leader in senior living guided by the Quaker values of its founders—and the San Francisco Zen Center, one of the first Zen Buddhist organizations in the US, founded by Shunryu Suzuki Roshi.

Enso Village is informed by a set of nine Guiding Principles. These are based on the awareness that we are all connected. We share a commitment to compassion and strive to pay careful attention to the details of everyday life.

As America’s first and only Zen-inspired senior living community, Enso Village is a workplace like no other place you have ever worked. Here, our staff and residents engage fully and form close and meaningful relationships. We seek to uphold our professionalism and our humanity in equal measure. We listen with open minds and hearts. We learn something meaningful from every person and every experience. Sustaining others is what sustains us.

 The Role
The Director of Operations is responsible for providing operational leadership and oversight for Facilities, Nourishment, and Health & Wellbeing services across the community, including Assisted Living and Memory Care operations, in accordance with California Title 22 regulations and community standards.

This role works closely in partnership with the RCFE Administrator, Director of Facilities, and Director of Nourishment to ensure regulatory compliance, operational excellence, resident safety, quality assurance, emergency preparedness, and high-quality service delivery throughout the community.

The Director of Operations provides leadership support and operational coordination across departments to promote efficient operations, interdisciplinary collaboration, strong communication, and a consistent resident-centered approach aligned with Enso Village values, mission and Guiding Principles.

Responsibilities include oversight of operational systems, regulatory readiness, life safety compliance, environmental services coordination, vendor management, staffing support, quality improvement initiatives, operational budgeting, and campus-wide operational continuity.

This position serves as a key operational leader within the community and partners with organizational leadership on strategic planning, operational priorities, compliance initiatives, and organizational effectiveness within a California CCRC environment.

Essential Duties and Responsibilities

Regulatory & Operational Oversight

• Maintains operational oversight of Assisted Living and Memory Care services in accordance with California Title 22 regulations and community standards.
• Ensures compliance with all applicable federal, state, and local laws, regulations, and licensing requirements related to RCFE operations and resident care services.
• Maintains current knowledge of California Title 22 regulations, DSS requirements, health and safety standards, and evolving senior living regulatory requirements.
• Serves as a key operational contact during licensing visits, surveys, inspections, and regulatory reviews.
• Oversees survey readiness activities, regulatory audits, complaint investigations, plans of correction, and ongoing compliance monitoring.
• Ensures required resident records, assessments, care plans, incident reports, and operational documentation are maintained in accordance with regulatory requirements.
• Oversees compliance with resident rights, medication management requirements, dementia care regulations, emergency preparedness standards, infection prevention practices, and safety protocols.
• Ensures required regulatory reporting is completed timely and accurately.
• Oversees compliance related to staff training requirements.
• Ensures operational policies, procedures, and practices align with applicable RCFE regulations and community standards.

Operational Leadership

Health & Wellbeing Operations Oversight

• Oversees Health & Wellbeing services supporting Independent Living, Assisted Living, and Memory Care residents.
• Partners closely with the RCFE Administrator and operational leaders to support coordinated resident services, quality outcomes, compliance, and care plan implementation.
• Ensures resident services are delivered in alignment with person-centered care principles, operational standards, regulatory requirements, Enso Village Values and Guiding Principles.
• Promotes resident dignity, independence, choice, safety, purpose, and quality of life throughout all leve