Nurse Navigator

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Cancer Programs
Full Time
Day Shift
8-4:30

Consistently named best hospital, Lexington Medical Center anchors an expansive health care network that includes nearly 600 physicians and advanced practice providers at nearly 80 locations across the Midlands of South Carolina, making it the region’s third largest employer. From general medicine and orthopaedics to oncology, cardiology and neurosurgery, these dedicated professionals combine the highest quality care with advanced medicine and state-of-the-art technology to help patients achieve the best possible outcomes.  Its postgraduate medical education programs include family medicine and transitional year residencies.

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Job Summary

The Nurse Navigator is responsible for the operational functions of a specific navigation program. Using clinical, administrative, research and educational standards, the Nurse Navigator facilitates the coordination of care for patients through the continuum based on their diagnosis or procedure which may include but is not limited to ensuring follow up with physician offices, scheduling of necessary diagnostic procedures providing education and emotional support throughout the path of care or designated timeframe. All responsibilities are carried out in accordance with the mission, vision, strategic imperatives and standards of the Lexington County Health District, American Nurses Association standards and in accordance with the provisions set forth by the SC Nurse Practice Act.

Minimum Qualifications

Minimum Education: Bachelors of Science in Nursing (BSN)
Minimum Years of Experience: 2 Years in Area of Interest.
Substitutable Education & Experience (Optional): In lieu of a Bachelor’s of Science in Nursing (BSN), will consider those with Diploma or Associate's Degree in Nursing (ADN) with an additional 2 years of experience in Area of Interest
Required Certifications/Licensure: Current RN license to practice in the state of S.C.; Certification in CPR.
Required Training: None.

Essential Functions

• Works in a cooperative manner, which fosters relations between employees and patients, patients’ families, visitors, fellow employees, and the medical staff.
• Accepts the chain of command, supervision, and constructive criticism.
• Exhibits commitment and pride through personal example by positively speaking about LMC, the department, employees and guests.
• Contributes to teamwork and creates harmonious, effective and positive working relationships with others.
• Respects, understands, and responds with sensitivity to employees and guests by treating others as one would wish to be treated.
• Resolves conflicts and problems-solves by remaining calm when confronted, attempting to identify solutions or referring person to appropriate authority and attempting to deliver more than is expected.
• Exhibits telephone courtesy by:
  • a. Answering promptly with name and department.
  • b. Speaking with pleasant tone while focusing on caller.
  • c. Transferring calls correctly and promptly.
  • d. Attending to calls on hold in a timely manner
• Maintains confidentiality by:
  • a. Discouraging gossip.
  • b. Using discretion when discussing patient, work, or LMC-related information with others.
• Utilizes the service recovery process to resolve complaints (GIFT).
• Coordinates, monitors and role models the delivery of care to specified patients in the outpatient setting by incorporating process improvement initiatives to achieve desired outcomes for patients and their significant others.
• Receives and triages new referrals to the program.
• Coordinates the scheduling of outpatient appointments to ensure and smooth and timely flow of care.
• As indicated by referring physician, performs preliminary telephone assessment of patient to include pertinent history and current chief complaints. Assesses demographic and health status data for potential referrals to Social Services, Nutrition Services, support groups, etc.
• Acts as a patient advocate
• Assesses patient’s understanding of their diagnosis and therapeutic options and intervenes or makes referrals as necessary.
• Assesses patient satisfaction with program framework, processes, and outcomes.
• Provides assistance to patients by means of ongoing patient education to facilitate optimal understanding of health regimens.
• Serves as a facilitator for support groups when needed and provides educational offerings.
• Meets the area and age-specific requirements, appropriate to the designated adult patient population.
• Contributes to LMC’s arena of excellence by demonstrating behaviors conducive to growth and development within the practice of nursing.