Senior Quality Engineer

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
 
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
 
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

We are seeking a professional with 5+ years of relevant experience to join our team as a Senior Quality Engineer. They will support the Quality & Customer Satisfaction team to ensure product quality performance by investigating and prioritizing market product quality issues. They will work to secure the voice of the customer in the problem-solving processes through knowledge management. This will demand a high level of product knowledge, problem solving, and ability to work with global colleagues across engineering, production, purchasing & field service network.

Key Responsibilities:

• Chairperson for the Field Quality Meeting for assigned markets.
• Leadership of Quality Action Group (QAG) as appointed.
• Search, detect and quantify actively & preventively customer quality issues at an early stage via enhanced analytics.
• Prioritizing quality actions inside Volvo Group to achieve committed quality targets for assigned products.
• Actively search for rapid containment actions & recommend appropriate quality solving tool for an identified field issue.
• Decide, among all the issues experienced by the customer, what are the emerging issues that must be pre-investigated.
• Initiate, coordinate, and prioritize quality actions inside design Engineering, Purchasing, and Manufacturing.
• Clear communication and reporting on product quality or on customer satisfaction within the company.
• Check effectiveness of implemented Quality solving solutions
• Request external campaign based on technical description and present at the External Campaign Committee.
• Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.
• Leadership of actions/tasks within the PQL network to achieve the Application quality goals.
• Challenge other Product Quality Leaders to prioritize major issues not addressed.

Qualifications of a successful candidate include:

• Bachelor's degree in engineering, or business-related field
• Master’s Degree preferred.
• 5+ years of automotive industry experience, preferably in a service or maintenance related role.
• Excellent communications skills, verbally & written.
• Cross-functional team leadership or project management experience
• Experience in dealership operations or in a position with direct dealer interface a plus
• Judgement abilities for prioritizing issues adding value for both customer and brand.
• Ability to quickly gain credibility and establish positive relationships / networking.
• Quality solving processes with experience in predictive analytics and data mining.
• Strong customer focus (internal and external)
• Fluent in English language
• Global experience is an advantage.

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