Customer Support

This is a remote position.

Role Name: Customer Support Representative

Schedule:

• Part-time, 20 - 25 hours a week flexible during client business hours
  

Client Timezone: US Pacific Time

Client Overview

Join a thriving, growth-oriented salon spa that’s elevating the standard of beauty and wellness services. Our client is experiencing rapid expansion and seeks a dedicated professional to enhance their customer experience. This role offers an exciting opportunity to be at the forefront of client relations in a dynamic, fast-paced environment where your contributions directly impact business success.

Job Description

As a Customer Support Representative, you’ll be the vital link between our salon spa and its valued clientele. Your role is crucial in maintaining a smooth, efficient appointment system and ensuring top-notch customer satisfaction. Utilizing the user-friendly Acuity Scheduling software, you’ll manage bookings, communicate with clients, and keep the salon’s schedule optimized. This position offers the perfect blend of customer service and administrative skills, allowing you to showcase your communication prowess while contributing to the spa’s growth. If you’re passionate about creating positive client experiences and thrive in a bustling, service-oriented atmosphere, this role presents an excellent opportunity to make a significant impact.

Responsibilities

• Proactively reach out to leads via phone and text to confirm their bookings, ensuring a high conversion rate from inquiry to confirmed appointment
  
• Craft and send personalized appointment reminders, including specific dates and times, to keep clients informed and reduce no-shows
  
• Expertly manage and update the Acuity Scheduling calendar, maintaining an organized and efficient booking system
  
• Serve as the primary point of contact for clients, addressing inquiries and providing comprehensive information about our range of salon services
  
• Collaborate closely with salon staff to ensure seamless operations and exceptional client experiences
  
• Maintain meticulous and up-to-date client records, contributing to the spa’s ability to provide personalized service
  
• Actively contribute to maintaining high client satisfaction and retention rates through attentive communication and efficient scheduling
  

Requirements

• Exceptional communication skills, both verbal and written, with a warm and professional demeanor
  
• Proficiency in scheduling software, with experience in Acuity Scheduling being a significant advantage
  
• Demonstrated ability to manage multiple tasks with keen attention to detail
  
• Strong customer service orientation with a passion for exceeding client expectations
  
• Comfortable with technology and possessing solid computer skills
  
• Self-motivated with the ability to work independently while also thriving in a team environment
  
• Flexibility to work a minimum of 20 hours per week, with the potential for increased hours as the business grows
  
• Previous experience in a salon, spa, or customer service role is preferred but not required for candidates with strong interpersonal skills and a willingness to learn