Engineer 4, Software Development & Engineering - 0669

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Job Description

DUTIES: Provide technical leadership in designing and developing new software within the RDK stack using C, Embedded C, and C++ in a Linux environment; work with WiFi IEEE 802.11 standards; interface 8-bit and 32-bit microcontrollers into applications; work with DOCSIS cable modem protocol; triage and maintain software using AWS and Java Spring Boot; support applications under development and customize current applications; assist with the software update process for existing applications, and roll-outs of software releases; analyze, test, and assist with the integration of new applications; document all development activity; research, write, and edit documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals, and formal recommendations and reports; monitor and evaluate competitive applications and products; review literature, patents, and current practices relevant to the solution of assigned projects; collaborate with project stakeholders to identify product and technical requirements; conduct analysis to determine integration needs; work with the Quality Assurance team to determine if applications fit specification and technical requirements; guide and mentor junior-level engineers; provide proactive and reactive analysis of field issues and ensure product quality by identifying key issues and driving them to closure; use various device and cloud metrics for proactive data analysis, and also develop inhouse tools which help automate the triage efforts; ensure faster CPE firmware with enhanced user experience; prioritize performance or technical issues, Service Level Agreements for developing fixes, Quality Assurance validation, release rollout and route non-CPE issues for respective teams; perform deep dive of issues by providing source code level analysis; and publish improvements in releases to a wider audience. Position is eligible to work remotely one or more days per week, per company policy.

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and five (5) years of experience developing software within the RDK stack using C, Embedded C, and C++ in a Linux environment; working with WiFi IEEE 802.11 standards; of which three (3) years include interfacing 8-bit and 32-bit microcontrollers into applications; working with DOCSIS cable modem protocol; of which year (1) year includes triaging and maintaining software using AWS and Java Spring Boot.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.