Operations (Shared Ops) - Regional Operations Leader

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Hajoca is looking for a Regional Operations Leader at their Raleigh, NC location.


Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching and developing a group of motivated individuals? Do you have the sound business judgement and strategic mindset required to drive operational success? If so, we’d like you to join our team as Regional Operations Leader.


About the Role:

You will:

• Provide support, leadership, and operations guidance to an assigned territory of Profit Centers and help to ensure all business operations are being conducted in the most efficient, effective, and profitable manner.
• Analyze and manage the processes used in all aspects of the Profit Center’s business, solve problems as they arise, and continually investigate the possibility of productivity improvements.
• Support, coach, and train the Profit Centers in support of the company’s Operational Priorities
• Act as a resource and leader for your assigned region, group, or division to help optimize Profit Center operations.


• Analyze sales and inventory performance reports and implement territory-wide appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase ROI and profit sharing.
• Identify and implement best practices across assigned locations.
• Drive continuous improvement processes across assigned locations to optimize processes.


• Guide Profit Center Managers on areas of proper procedure and optimization. Provide strategic guidance on areas of concern as needed.
• Work with the Profit Center to conduct all business in accordance with Company policy and procedures.
• Support and ensure success of operational audits.
• Educate, insist upon, and help maintain a safe working environment in compliance with the company’s Safety Standards, OSHA, and any other applicable regulations.
• Work with other leaders to safeguard all Profit Center assets – buildings, fleet, equipment, inventory, and receivables.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.


About You:

• 7 or more years of operations experience


Our ideal candidate will also:

• Possess leadership qualities and be viewed as a leader.


• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files and appointments, and to analyze performance data.
• Possess product knowledge related to the specific Profit Center market.
• Be able to build and maintain influential relationships with customers and vendors.
• Possess a strong work ethic and a high standard of integrity.
• Be able to interpret performance report data to determine the effectiveness of business operations and take appropriate action to adjust processes to maximize profitability.


• Have a comprehensive knowledge of and be able to apply and enforce OSHA, DOT, and other material handling and facility safety regulations.
• Be able to learn and operate the computer related systems used for business operations.
• Be able to quickly develop a comprehensive knowledge of products sold at the Profit Center.
• Be able to safely operate a forklift and all material handling equipment in use at the Profit Center.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Read, write, speak, and understand English.


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