Product Manager - Unsecured Consumer Lending

Application Deadline:

07/16/2025

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

Develops and implements strategies with P&L (profit and loss) accountability to enable the salesforce to effectively sell, fulfill, and service new and existing unsecured lending products, including personal loans, lines of credit, and overdraft products. Carries out market research, forecasting, pricing, marketing, and competitive analysis. Monitors product performance, and assesses problems to develop and implement solutions to optimize product profitability and improve customer experience. Manages product risks in collaboration with compliance, fraud, legal, regulatory, and risk stakeholders. Collaborates with internal partners across the enterprise to take unsecured products to market profitably.

• Recommends and implements solutions based on quantitative analysis of issues and implications for the business.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Assists in the development of strategic plans.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Conducts independent analysis and assessment to resolve strategic issues.
• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Provides recommendations on product lifecycle.
• Monitors and tracks performance, and addresses any issues.
• Supports change management of varying scope and type. Focuses predominantly on on execution and sustainment activities.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Monitors key product performance and growth metrics to identify trends and recommend action plans.
• Leads/oversees the management of vendor relationships and external partnerships. Provides guidelines for execution.
• Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
• Reviews analysis of issues and identifies gaps and solutions.
• Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
• Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
• Completes internal and regulatory reporting, and attestations.
• Identifies existing and potential risks and develops risk management controls and processes.
• Develops and maintains product directives and policies.
• Supports development of key metrics and identification of trends.
• Gathers customer and sales feedback and analyzes issues.
• Participates in and evaluates market research and competitive analysis associated with assigned products.
• Participates in and evaluates customer / consumer insights and channel information.
• Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
• Resolves internal, first level customer escalations.
• Leads/participates in the design, implementation, and management of core business / group processes.
• Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
• Runs analyses and reports that support risk management and policy development.
• Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
• Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
• Develops, implements, and monitors key metrics and action plans to optimize financial performance
• Continuously improves processes to identify issues and deliver optimal customer experience.
• Works with partners to develop salesforce training and materials and manages change.
• May support the sales team in development of client deals and related presentations.
• Develops and maintains relationships with external partners and vendors.
• Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
• Influences and/or determines credit product risk parameters and metrics.
• Focus is primarily on business/grou