Senior Manager, Client Training Programs

Working in partnership with ABS Learning Centers, Global Business Development, Marketing and Communications, and client-facing leaders, the Senior Manager, Client Training Programs will drive the development of innovative and engaging training programs using a variety of formats for ABS clients. The Senior Manager, Client Training Programs will manage metrics, desired outcomes, evaluations, and client feedback and establish common processes and methodologies to ensure high-quality program delivery.

What You Will Do:

• Develop the client training roadmap, including creating new courses, updating existing courses, and retiring legacy courses.
• Work with content experts, business development professionals, marketers, external influencers, and industry experts to produce relevant training content.
• Direct the design, development, assessment, communication, and evaluation of client training programs.
• Develop benchmark criteria to measure the efficiency and effectiveness of client training programs and make adjustments as needed.
• Collaborate with ABS Learning Centers and Global Business Development on proposal strategies, sales presentations, pricing, and contract execution.
• Stay actively informed of the business activities, product, and service capabilities to enhance client support, service delivery, and business operations.
• Ensure that training content reflects the business objectives and priority areas agreed by the business.
• Actively monitor the maritime training support email requests and keep a catalog of program enhancements.
• Manage the execution of maintenance updates to content and assessments.
• Conduct competitor and industry research to ensure content is timely, relevant, and on par with market needs.
• Review project metrics to ensure that execution is within the approved budget, schedule, and in accordance with company quality requirements.
• Propose and implement technology and processes to create effective design, development, and delivery of client training programs.
• Stay current with and apply the latest theories and best practices for instructional design and adult learning theory.

What You Will Need:

Education and Experience

• Bachelor's degree required.
• Minimum five (5) years payroll or related experience; would prefer experience with payroll system implementation.

Knowledge, Skills and Abilities

• Ability to incorporate strategic business initiatives and organizational goals into training and development programs for clients.
• Agile, proactive, and comfortable working with ambiguous specifications.
• Proven ability to work collaboratively and manage multiple projects and deadlines.
• Demonstrated flexibility and critical thinking skills when managing changes in scope, implementation, timelines, and priorities.
• Exceptional writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business for an external audience.
• Ability to compile and analyze performance data to develop metrics that support decision-making for resource allocation and project management.
• Proven ability to lead by example and foster training development through collaborative relationships.
• Proficient knowledge about adult learning and techniques for grasping new concepts.
• Exceptional organizational skills and able to work independently and manage projects with many moving parts.
• Strong creative background with advanced skills in Adobe Creative Suite, Microsoft Office, and Articulate 360.
• Demonstrated attention to detail.
• General knowledge about business planning and proposal execution.
• Working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.

Reporting Relationships:

Reports to the VP, Commercial Training.

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

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