VP, Amazon Client Technology Relationship Manager

Job Description:

Role Summary/Purpose:

The Amazon Client Technology Team is looking for a collaborative, results-oriented and resourceful person to join our team as VP, Amazon Client Technology Relationship Manager. As an individual contributor, you will be responsible for driving IT solutions to meet client growth, productivity and compliance objectives for Amazon while aligning to SYF enterprise goals and roadmaps. You will be joining a team that works side by side with Amazon and the extended SYF client and technology teams.

The ideal candidate enjoys working in a high-output, cross-functional environment and is a naturally curious and independent thinker who enjoys sharing ideas and solving problems – someone who can see big picture but knows the details matter.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead the technology workstream of Client Strategic Initiatives and provide hands-on technology program management throughout the project lifecycle.

• Partner with stakeholders on the PI Planning process.

• Partner with the Business PM and client team to define scope and requirements.

• Build and maintain project timelines.

• Responsible for financials and controllership for assigned projects.

• Interface with the Agile Scrum Master on managing the work once it has been prioritized.

• Collaborate with client and SYF client-facing teams to drive deliverables.

• Use working knowledge of Scaled Agile, APIs and an appreciation for Customer Experience to ensure SYF products are integrated seamlessly in the Amazon experience

• As necessary, lead scrum-of-scrums to ensure alignment of capabilities across agile teams.

• Manage and escalate risks and issues.

• Plan and communicate project status, milestones, and critical issues with key stakeholders (cross-functional teams, client, technology).

• Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight.

• Ensure seamless transition from build to a stable run environment with the client team.

• Participate in Functional and User Acceptance Testing.  Coordinate testing of stakeholders and cross-functional impacting teams

• Participate with production validation and support as required

Drive Operational Excellence

• Support resolution for recent releases and provide production support.

• Collaborate with stakeholders, other product owners and process leaders globally (i.e.  Operations, Engineering, Cloud, Security, Enterprise Operations, etc.) to increase the availability client-facing services

• Provide client facing support and triage during operational issues

Strategy Development and Continuous Improvement

• Work closely with senior Digital Platform leaders to initiate and develop strategic programs.

• Identify synergies and best practices to ensure consistency across Digital Platform clients.

• Provide input on how to address business challenges via technology solutions.

• Gain knowledge of Amazon’s technical environment and processes, coordinate changes between Amazon and Synchrony IT teams.

• Identify system deficiencies and recommend solutions for continual service improvements

• Leverage data to understand issue impacts and drive improvement opportunities

• Lead efforts to propose and design new solutions to continuously improve the overall customer experience

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and 8 years of IT experience OR, in lieu of a degree, High School Diploma/GED and 12 years of IT experience

• Minimum of 5 years of Project Management experience including gathering business requirements, planning and defining enhancements, and managing projects using an Agile approach

• Minimum of 4 years of experience working as a liaison across various business functions on IT projects as well as diverse client side IT organizations

Desired Characteristics:

• Experience working with external clients and building “trust relationships” in IT

• Possesses str