Commercial Business System Analyst

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

 

Who is Harrow?

Harrow (NASDAQ: HROW) is one of the leading U.S. ophthalmic-focused pharmaceuticals companies.  Aside from being a for-profit company, from a cultural perspective, all members of the Harrow Family are proud of our commitment to (1) innovation, (2) patient access to, and affordability of, our medicines, and (3) that we have never turned down an ophthalmologist doing mission work around the world – to provide free-medicines – to support their work to give to the gift of sight to those most in need.    

Harrow owns numerous branded pharmaceutical products, including Iopidine, Maxitrol, Moxeza, Triecense, Vigamox, Maxidex, Nevanac, Ilevro, and Iheezo. In addition, Harrow owns and operates ImprimisRx, the nation’s leading ophthalmology-focused compounded pharmaceuticals, including its FDA-registered and FDA-inspected 503B outsourcing facility and a 50-state mail order pharmacy – both of which are in Ledgewood, New Jersey.

Harrow also holds non-controlling equity positions in Eton Pharmaceuticals, Surface Ophthalmics, and Melt Pharmaceuticals, all of which started as Harrow Health subsidiaries, and owns royalty rights in four clinical-stage drug candidates being developed by Surface Ophthalmics and Melt Pharmaceuticals. 

At Harrow, we foster our individual and collective entrepreneurial and creative spirits. We focus on pursuing opportunities for drug candidates in underserved markets. We are data-driven and use our access to real-world clinical experience to lower the investment risks of our work. We concentrate on the commercial appeal of high-value assets, and our objective is to seek to make paradigm-shifting medicines available to patients as soon as possible. Our approach to finding high-value opportunities and balancing risk with real-world experience can deliver exceptional value for all our stakeholders

Commercial Business Systems Analyst

PLEASE READ FIRST: The Ideal candidate for this role spends most of their time uploading and validating information into Salesforce or other similar CRMs. 

Responsible for managing the Company’s Customer Relationship Management (CRM) and applications for field teams. Oversees development and implementation of various updates to the CRM platform to improve field team productivity, effectiveness and ensure compliance. Partner with leadership across various departments; Field Sales, Market Access, Medical Affairs, Marketing, IT, and other areas to manage and maintain the CRM system.

 

Contributions (include, but are not limited to):

• Serves as business owner for the field and internal teams regarding SFDC CRM platform and commercial applications and related data
• Partners closely with the field commercial teams, Field Leadership, Marketing, and Medical Affairs to manage the functioning of the SFDC CRM system
• collaborate with commercial leadership to implement product sampling operations
• Provide analytics on activity level data in SFDC CRM and related systems, such as calls and ad hoc field initiatives reports, and may be required to provide reports or analytics to leadership
• Manages vendors responsible for SFDC CRM system and other commercial applications
• Establishes and nurtures relationships with key vendors who work on and/or integrates with SFDC CRM or related SFDC systems
• Contributes to the Sales Operations/Systems field user team discussions to collect input on current tools/reports and apply feedback to future solutions

• Collaborates with other members of the Commercial Analytics and Operations, Sales, Marketing, Market Access team on data onboarding, data validation and communication of data changes to for both field-based and internal reports/systems

• Proactively identifies, recommends, and executes modifications to optimize SFDC CRM systems, including ensuring that configuration changes in SFDC CRM and related systems while adhering to Harrow’s compliance policy
• Leads all process improvement initiatives related to CRM functionality, customer data, and reporting
• Identifies and manages change requests and dashboards/reporting. Establishes scripts and coordinates/schedules User Acceptance Testing (UAT) with relevant field u