Security Guard ("Guardia de Seguridad")

POSITION PURPOSE

Responsible for the safeguarding of hotel property, assets, guests, visitors, and staff. Patrols property, monitors surveillance equipment, inspects buildings, equipment, and access points.

ESSENTIAL RESPONSIBILITIES

• Patrol hotel property to ensure the safety of guests and staff and to protect all hotel assets.
• Conduct walkthroughs of the entire hotel premises to identify signs of intrusion and ensure doors, windows, and gates are locked down.
• Respond to alarms and investigate disturbances.
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
• Listen to and respond to all guest needs and requests in a timely and professional manner.
• Report all suspicious activity and hazardous conditions immediately
• Practice safe work habits, to avoid injury to self and others.
• Perform other tasks, including cross-training, as directed.
• Log daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, along with daily shift reports.
• Enforce property rules with guests and staff in a professional and courteous manner. Follow protocol on warning guests of rule violations and evict violators from premises if needed.
• Initiates contact to emergency services in emergency situations and enacts the crisis management plan as necessary.
• Assists guests and staff in evacuating property and securing building by following property safety protocols
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are both, inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts. Temperature is moderate and controlled by resort environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterit