Facilities Technician

NANDO’S VISION

At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers’ needs -and endures over time through genuinely putting people at the heart of what we do.  We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ROLE SUMMARY

The Facilities Technician will perform necessary repairs to equipment and fixtures necessary on a priority basis for all designated restaurants within the assigned markets. Facilities technicians work closely with the Maintenance technicians to keep equipment in maintenance and in proper working condition.  As with all members of the Nando’s family, the Facilities Technician may be expected to wear multiple hats, seek out opportunities to make Nando’s and themselves better every day, and in general, be a good team player! The essential functions of this position are mapped out below:

KEY FOCUS AREAS

In addition to following Nando’s policies and procedures, principal accountabilities include, but are not limited to:

• Prioritization of service calls based upon the nature of the call and whether it is urgent and can be completed as he/she moves through the service area.
• Technician will make decisions with Facilities Manager on what is best for the Operations Team at any given time to assist them with (among other responsibilities) cooking equipment, refrigeration, minor electrical work, plumbing, plus guest and employee team member comfort and safety.
• Works with FM to best prioritize their tasks and assist with daily scheduling. This will be accomplished with the use of the Eco-Trak tool to assist the in organization and completion of work orders.
• This position is an essential reactionary-type position which requires effective communication with Operations on status updates and completions. Candidate will utilize Eco-Trak to track daily work orders as well as his/her own calendar for scheduling, Facilities technician must be flexible to adjustment when needed.
• Executes procedures to be followed in the event a facility ceases functioning, critical equipment functioning improperly, or presents a threat to the health and safety of employees or customers.
• Identifies specific issues which contribute to higher M & R costs or capital reinvestment costs and communicates these issues to the Regional Facilities Manager.
• Serves as liaison between restaurants and service partners when they are dispatched to repair equipment; helps Area Managers investigate, analyze, and determine whether to escalate facilities issues to the Facilities Manager.
• Assists with communicating re-investment opportunity for aging equipment and projects as well as assessing/grading equipment condition on each visit.
• Manages parts and tools inventory and parts. Candidate will identify trends in inventory needs and manage appropriately.
• Follows all Development department guidelines.
• Depending on the needs of the business and/or department, may complete other duties as assigned to advance a particular project or resolve a business issue.
• Manages critical parts stock on hand to ensure equipment repairs can be completed as quickly as possible.
• Provides regular in-store training to managers to complete minor repairs and maintenance to help lower M & R expenses

PERSONAL ATTRIBUTES & VALUES

Passion

• Energetic: goes the extra mile for their team
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role
• Positive: constructive, optimistic, and confident
• Dedicated: committed, loyal and steadfast
• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectively

Pride

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent, and reliable
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

Family

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing, a