Salesforce System Administrator

Description

Manage and maintain Salesforce instance which includes upgrades, system configuration and integrations. In office 4 days and WFH on Fridays. 

Responsibilities:

• Manage/Maintain Salesforce systems and products.
• Upgrading and configuring Salesforce systems, including integration.
• Administering Salesforce roles, profiles, sharing rules, workflows, and groups.
• Granting or revoking user access to specific data, reports, and dashboards.
• Responsible for data hygiene, maintaining data quality and accuracy.
• Customizing Salesforce applications and features using tools such as the Object Manager, Lightning App Builder, and Process Builder.
• Creating and maintaining automated workflows, approval processes, and process builder flows.
• Building reports and dashboards to provide insights into sales and marketing performance.
• Setting up and managing communication channels - Chatter and email templates.
• User Support – Provide training, triage end user issues to determine root cause, solution and enhancement requests.
• Create and maintain comprehensive technical and end-user documentation; document training materials where needed.
• Evaluating and installing third-party applications from the Salesforce AppExchange to enhance system functionality.
• Developing and enforcing data governance policies to maintain data quality and consistency across the organization.
• Work with stakeholders to define business and system requirements and execute based upon the needs: standard or customize.
• Performs and participates in the analysis, design and implementation of business and systems processes and procedures following appropriate standards.
• Work with 3rd party vendor to manage development needs and change management.
• Performs and manages QA/UAT based upon needed changes.
• Vendor management and maintenance of technical documentation for customizations.
• Work closely and in collaboration with teams in remote locations to support clients needs.
• Attend conferences and training as required to maintain proficiency.
• Perform other related duties as assigned.

EEO

Requirements

• Minimum of 3+ years of Salesforce experience required.
• Salesforce certified administrator or Salesforce advanced administrator certification.

Preferred:

• Extensive experience in the administration and maintenance of Salesforce systems.
• In-depth knowledge of Salesforce products and their functionalities.
• Knowledge of CLM (Conga) / Quote tools / OwnBackup a plus.
• Knowledge of JIRA and MS SharePoint a plus.
• Strong interpersonal and communication skills both oral and written.