Senior Systems Administrator ( remote )

AssistRX, Inc. is a fast growing commercial software development company focused on the specialty pharmacy healthcare vertical. We are seeking a Systems Administrator to help execute and support the company’s technology and customer support strategies.

Our Information Technology operations and strategy execution rely upon a stable computing platform.   The ideal candidate needs to be an expert in Microsoft Server products including Server 2008/2012, and office 365 products and administration.  This person must possess a strong foundation in VMWare Enterprise products.   This person must be able to administer Storage Area Network technologies. This person must understand the concepts for a highly effective Service Desk based upon the Information Technology Infrastructure Library (ITIL) body of knowledge.   A strong commitment to teamwork is required.  Experience in creating effective standards and documentation for networked systems is necessary.

Attention to detail and a positive customer service attitude is required. 

All our IT team members must be passionate about high performance IT, providing the highest levels of customer service throughout.

Requirements

Essential Duties and Responsibilities include the following. Other duties and special projects may be assigned.

1. Coordinates work between administrators and the Service Desk Manager.
2. Jira is a must
3. Builds and maintains server platform environments for Active Directory, SQL Server, Office 365, SharePoint, and other application related servers.
4. Designs, implements, and supports server and desktop operating systems.
5. Manage and support all Windows Server environments.
6. Manage and support monitoring, scripting, and compliance applications.
7. Acts as liaison with manufacturers and vendors of hardware and software products, especially with regard to problem diagnosis and resolution.
8. Performs daily system monitoring, verifies the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs and verifies completion of scheduled jobs such as backups.
9. Performs daily backup operations, ensures all required file systems and system data are successfully backed up.
10. Reviews, recommends, and implements required system upgrades and patches. Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
11. Participates in client/project meeting(s) as needed to ensure that developmental projects are transitioned into production. Analyzes the needs and requirements of users and develops documentation as needed.
12. Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
13. Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.

Supervisory Responsibilities                                                    

This job has supervisory responsibility of complex services, systems, and technologies.

This position is considered a lead role and will set work schedules and mentor other administrators as required.

Competencies                                                              

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to