Manager, Operations - Fraud Operations

Position Summary...

What you'll do...

The Manager, Operations - Fraud Operations provides senior leadership and stakeholders oversight in the operations for on-trip fraud. This role involves assisting in the execution and oversight of operational processes, tracking and reporting on-trip fraud metrics, identifying and preventing new types of on-trip fraud, and managing a team of analysts. The ideal candidate will have a strong background in fraud prevention, data analysis, and project management.

Key Responsibilities:

• Assist in the execution and oversight of operational processes including report/data pulls that require operational support/manual review.
• Assist in tracking and reporting for on-trip fraud and abuse metrics
• Help identify, request and size product requests to prevent on-trip fraud
• Assist with operationalizing on-trip and digital identity fraud.
• Assist in the detection and mitigation of new types of on trip fraud
• Assist in the creation, roll out and testing of new models.
• Assist in the management of Sr Analysts on the team (including the oversight of Persona appeals, pre-arbs, deep dives, and EEs).
• Design project plans, organize project timelines and deliverables, and facilitate meetings involving stakeholder teams to analyze, plan, and implement project initiatives.
• Provide decision support by analyzing and interpreting data, identifying trends, and making recommendations aligned with business objectives.
• Manage the implementation of business solutions, including building relationships with key stakeholders, streamlining processes, and driving execution to meet metrics.
• Manage activities and projects that generate revenue, mitigate loss, and allocate or influence budget spending.
• Drive the development and improvement of operational tools, reports, and customer-facing functionality by providing input on project requirements, offering subject matter expertise, and collaborating with cross-functional teams.
• Coordinate and oversee job-related activities and assignments, build accountability for results, identify improvement opportunities, and ensure compliance with company policies and procedures.
• Provide supervision and development opportunities for associates, including hiring, training, mentoring, and recognition.

Preferred Qualifications:

• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Proven project management experience, including the ability to prioritize assignments and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
• Knowledge of industry regulations and best practices related to fraud prevention and investigation.
• Proficiency in data analysis tools and techniques, such as Excel, SQL, and data visualization software.
• Strong leadership skills, with the ability to motivate and inspire a team.
• Detail-oriented with a focus on accuracy and quality in work.
• Ability to adapt to a fast-paced and dynamic environment

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, mu