Technical Account Manager

<p>Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.</p> <p>With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. </p> <p>The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps <br/>and data are protected and always available.</p> <p>Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.</p> <p> </p><p><span>Currently, we are looking for a </span><strong><span>Technical Account Manager (TAM)</span></strong><span>. The Veeam TAM is a technical team member responsible for providing a post-sales service to Veeam’s largest customers in areas of management, coordination, planning and architecture.</span><span> </span></p> <p><span>The focus is on the proactive support and management of TAM customers. The TAM is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.</span><span> </span></p> <p><strong><span>Location:</span></strong><span> Based in or around </span><strong><span>Paris,</span></strong> <strong><span>France</span></strong><span> (Work from Home combined with face-to-face customer visits)</span><span> </span></p> <p> </p> <p><strong><span>Your tasks will include:</span></strong><span> </span></p> <ul> <li><span>Provide overall guidance to TAM customers in all matters relating to Veeam, data protection, data availability, data recovery and related components and technologies</span><span> </span></li> </ul> <ul> <li><span>Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables</span><span> </span></li> </ul> <ul> <li><span>Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)</span><span> </span></li> </ul> <ul> <li><span>Assist with assessment and design of solutions as well as post-installation issues</span><span> </span></li> </ul> <ul> <li><span>Provide input to the writing of proposals and Statements of Work</span><span> </span></li> </ul> <ul> <li><span>Assist with Veeam Software solution implementation effort estimation</span><span> </span></li> </ul> <ul> <li><span>Create white papers, solutions guides, best practices, custom documentation, etc.</span><span> </span></li> </ul> <ul> <li><span>Deliver onsite knowledge transfer on Veeam Software solutions</span><span> </span></li> </ul> <ul> <li><span>Analyse installed environments and guide optimal Veeam Software configurations</span><span> </span></li> </ul> <ul> <li><span>Document configuration and completed activities</span><span> </span></li> </ul> <ul> <li><span>Facilitate communication between the customer and other contacts and teams such as Veeam technical support and product management</span><span> </span></li> </ul> <ul> <li><span>Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions</span><span> </span></li> </ul> <ul> <li><span>Provide input for improvement of process and documentation</span><span> </span></li> </ul> <ul> <li><span>Meet with customers on a regular basis (remote and face to face) to build rapport</span><span> </span></li> </ul> <ul> <li><span>Assist the Veeam sales team in the positioning of the TAM where required</span><span> </span></li> </ul> <p> </p> <p><strong><span>What we expect from you: </span></strong><span> </span></p> <ul> <li><span>VMware VCP, Microsoft MCSE qualifications or equivalent experience</span><span> </span></li> </ul> <ul> <li><span>Prince 2, ITIL, PMP project management qualifications, or equivalent experience</span><span> </span></li> </ul> <ul> <li><span>Bachelor’s Degree in technology required (A combination of education and experience will be considered)</span><span> </span></li> </ul> <ul> <li><span>Hands-on experience with Veeam’s core products</span><span> </span></li> </ul> <ul> <li><span>Strong consultative skills and experience</span><span> </span></li> </ul> <ul> <li><span>Excellent communication, interpersonal and relationship-building skills</span><span> </span></li> </ul> <ul> <li><span>Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V</span><span> </span></li> </ul> <ul> <li><span>Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)</span><span> </span></li> </ul> <ul> <li><span>Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)</span><span> </span></li> </ul> <ul> <li><span>Ex