Homeschool Associate - Customer Account Services

Company: BJU EG

POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused, provides a pleasant work environment, and offers some schedule flexibility. The Customer Account Services Team assists both homeschool and conventional school customers with their accounts. There is opportunity for cross-training and working on projects with the entire Business Office Team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Contact customers who have past due accounts by telephone, email, and mail.
• Negotiate payment arrangements with customers based on their financial situations.
• Answer inbound calls and make outbound calls.
• Answer questions and resolve problems regarding credit cards.
• Respond to customer inquiries regarding account terms, invoices, credit memos, payments, account statements, and sales tax exemptions.
• Verify new accounts to determine customer types.
• Process credit applications and set account credit limits.
• Communicate effectively with customers and sales team.
• Assist in productivity improvement.
• Be flexible to change tasks as needed.
• Cross-train to assist other team members.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of general office accounting practices
• Ability to act with propriety and maintain confidentiality of customer and business information
• Good telephone manners
• Good verbal and written skills
• Flexibility to switch tasks when needed
• Ability to build relationships with other BJU Press departments
• Ability to work independently when needed
• Ability to communicate effectively with others
• Ability to adapt to changes
• Organizational skills and accuracy with numbers and details

Computer Skills

• Microsoft Excel
• Microsoft Word
• Recommended: Good computer skills, ability to learn cloud-based software programs
• Recommended: Experience using Teams is preferred, but can be trained