Senior Technical Support Specialist

<div class="content-intro"><p><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.</span></p></div><h2>Senior Technical Support Specialist&nbsp;(<em>Endpoint &amp; End-User Computing)</em></h2> <h2>Location: Atlanta, GA · Hybrid</h2> <h2>Role summary</h2> <p>Juvare is hiring a Senior Technical Support Specialist to own end-user computing across the company. This is a senior individual-contributor role, not a tier-1 helpdesk position. You will be the escalation point and set the standard for endpoint engineering and lifecycle management and will partner with other teams around the company to deliver a fast, compliant, and low-friction computing experience for every Juvare employee. The right candidate thinks like a sysadmin and operates like an engineer: automating what can be automated, documenting what can't, and removing recurring issues at the root cause rather than absorbing them as repetitive tickets. Candidates whose careers have been driven primarily by ticket-count or first-call-resolution metrics, without evidence of systemic improvements, are not the right fit.</p> <h2>What you will own</h2> <ul> <li><strong>Endpoint engineering.</strong> Perform Windows and macOS imaging and zero-touch provisioning (Windows Autopilot, Apple Business Manager + Kandji for macOS), MDM policy authorship in Intune and Kandji, application packaging and deployment, OS and third-party patching, and hardening baselines (CIS or equivalent).</li> <li><strong>Onboarding and offboarding.</strong> End-to-end orchestration from HR onboarding to equipment delivery and recovery. Drive down time-to-productivity for new hires, ensure compliance with data destruction, and oversee hardware disposal/recycling.</li> <li><strong>Endpoint security.</strong> Receive and action requests to remediate endpoint vulnerabilities and weaknesses from Infosec.</li> <li><strong>Lifecycle and asset management.</strong> Manage endpoint refresh cycles, inventory accuracy, and MSP coordination.</li> <li><strong>Conferencing and executive support.</strong> Teams Rooms ownership, all-hands and town-hall AV mechanisms, and white-glove support for executive staff.</li> <li><strong>Compliance evidence.</strong> Assist with producing in-scope compliance for SOC 2 and ISO audits: