Administrative Assistant and Accreditation Support Specialist- Social Work

Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Summary

Concordia University seeks a part-time Administrative Assistant and Support Specialist for the Social Work Program. This position provides clerical and technical support to the Social Work Department, and Social Work Director. This position supports academic programs that are accountable to an external accrediting body. This position requires detailed knowledge of word processing software, databases, and web page design. The position reports to the Social Work Director. The position supports academic programs located on the Mequon campus of Concordia University. The hours are Monday through Friday with occasional evenings.

Job Duties & Responsibilities

• Serve as the first contact with students, parents, and the public visiting the program; greet and direct visitors in a friendly and professional manner
• Plan and coordinate events including orientation, visit days, and graduation celebrations.
• Attend department meetings and prepare agendas, take minutes, schedule exams and manage master department calendar
• Manage web course activities
• Purchase and process requisitions, expense reports, hiring paperwork, and payroll for adjunct instructors and lab assistants through FLAC.
• Supervise student workers
• Maintain student files according to university and FERPA requirements.
• Secure actors, graders, and outside lecturers to support courses and exams.
• Provide cross department/program administrative support, as needed
• Assist program admissions committee which may include writing and sending acceptance letters, tracking tuition deposits, sending welcome packets and assisting with interview schedules.
• Communicate with new graduates and alumni for records and recommendations from faculty for employment and credentialing
• Maintain department webpage to ensure accuracy and currency

Accreditation Responsibilities

• Assist in organizing and typing large accreditation and technical manuscripts, including an Annual Accreditation Report.
• Collaborate with the Program Director, faculty and SHP Director of Assessment to provide needed documents for assessment purposes.
• Manage student progress and retention statistics and reports
• Maintain multiple excel spreadsheets of data; run reports using filters and create charts to facilitate data analysis.
• Administer surveys to students and graduates/alumni at faculty request using Qualtrics or other survey collection tool; monitor responses and collate data
• Assist programs in preparation for reaccreditation self-study preparation
• Assist Program Director in drafting compliance statements for standards, as appropriate
• Ensure that student handbooks, marketing documents, and accreditation portal are accurate and meet accreditation standards

Knowledge, Skills, & Abilities

• Ability to operate office technology and personal computer with related applications efficiently
• Working knowledge of Microsoft Office, E-Mail, database, and Blackboard/ANGEL functions
• Ability to effectively communicate with all levels of the University and maintain a positive, can-do, service-oriented attitude
• Excellent communication skills - written and oral
• Ability to work independently, prioritize tasks and organize work in a busy office setting
• Ability to demonstrate ingenuity and prompt action in resolving problems
• Ability to be well organized, detail oriented and accurate and able to prioritize work
• Ability to read, comprehend and follow written and verbal instructions.
• Knowledge of office processes
• Ability to maintain strict confidentially
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

Education & Experience

An undergraduate degree is preferred and/or three to five years of general office experience that include an advanced level use of Microsoft Office especial