Principal Product Manager - M365 Core Platform Fleet and AI Transformation

Shape the future of cloud and AI. Empower the world.
Microsoft’s hyperscale infrastructure powers productivity for millions worldwide. The M365 Core Platform Fleet PM team is the strategic force behind this scale, owning datacenter strategy, systems architecture, Stock Keeping Unit (SKU) definition, capacity delivery, and fleet health.

As a Principal Product Manager - M365 Core Platform Fleet and AI Transformation, you’ll lead initiatives that transform Microsoft’s infrastructure into a platform for the next era of AI-driven services. This role demands clarity, influence, and execution at a global scale.

This is your chance to:

• Accelerate your growth by tackling real-world challenges in fleet strategy, automation, and next-generation AI systems.
• See your work scale globally, powering solutions that touch lives and businesses across continents.
• Be at the center of innovation, leading the transformation of hyperscale infrastructure.
• Bring your passion for technology and your bias for action. Join us to push the boundaries of what’s next.

What Sets You Apart

Architect of Clarity: You transform ambiguous, high-stakes infrastructure challenges into clear, actionable strategies and align engineering, business, and leadership.
Velocity with Rigor: You deliver at scale without sacrificing quality, driving execution that balances speed, precision, and resilience in environments where failure isn’t an option.

Microsoft 365 (M365) is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive, and Teams with the desktop suite of Office products in an integrated service offering. Since its launch, the M365 service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use Microsoft’s business productivity solutions through the cloud. The service now extends these same capabilities to our consumer communication and collaboration products.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive clarity and alignment: Influence senior stakeholders to turn ambiguous infrastructure challenges into actionable strategies. Track success criteria and secure long-term investments for initiatives that matter.
• Own roadmap and execution: Define capabilities for hyperscale fleet platforms and design with AI at the core. Lead scenario walkthroughs and golden configuration reviews to ensure precision and resilience.
• Champion customer advocacy: Build rollout and support plans that amplify adoption and strengthen trust. Integrate customer feedback loops for continuous improvement.
• Optimize performance: Use data and AI-driven insights to form hypotheses, identify features to deprecate, and manage customer engagement. Predict needs and mitigate risks proactively.
• Raise the bar: Thrive in high-scale environments by bringing clarity, energy, and operational proficiency to every initiative. Drive measurable impact for customers and business while elevating team fundamentals—crisp communication, stakeholder engagement, and data-informed decisions.
• Lead as an AI-forward PM: Leverage AI tools (e.g., Copilot) to accelerate analysis, documentation, and decision-making. Experiment with new AI applications for infrastructure challenges, quantify AI’s impact on velocity and quality, and share learnings to raise the bar across the team.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
  • OR equivalent experience.
• Experience with AI technologies and their application in operational systems
• Experience with cloud infrastructure, capacity planning, or service reliability engineering

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following spe