Senior Catering Sales + Service Manager (Wedding Specialist)

Company Description

Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done  Within this, the key responsibilities for this position are:

• Evaluate and initiate opportunities for developing new sources of business by actively prospecting and soliciting, developing, and maintaining social catering accounts through networking, telephone, personal sales calls, trade shows, and on-site entertainment.

• Responsible for achieving sales production goals

• Organize and schedule direct sales efforts via phone, email, and in-person; average of 5 prospecting efforts per day are expected (25 per week). 

• Accurately maintain and build a database of clients in property CRM (salesforce/Delphi or other as pms systems evolve). Responsible for the overall accuracy of the database.

• Responsible for development of BEOs for each event with accurate billing post-event, with production of documents by Sales Coordinator. 

• The position requires mandatory attendance at scheduled site inspections, event kick-off, and hand-off to F&B team once everything is detailed out.

• Finalize the requirements of catering events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

• Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.

• Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and staffing goals of the hotel.

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits.

• Identify new markets and business opportunities in the local community to develop relationships and drive sales.

• Demonstrates professional and confident communication skills with clients and staff.

• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. 

• Implements all sales action plans related to market areas as outlined in the marketing plan.

• Executes and supports the operational aspects of business booked (e.g., generating a proposal, writing contract, customer correspondence).

• Provide the highest quality of service to the customer at all times.

• Develops relationships within the community to strengthen and expand customer base for sales opportunities.

• Closely following up on all business leads within a 24-hour response timeline to clients.

• Perform other duties as directed, developed, or assigned.

Qualifications

• High School Graduate (required)

• College Education (preferred)

• Proven success in a similar role, prefer four years of Catering, Event & Wedding experience in a luxury market.

• Experience in hotels / resorts or event planning is required.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of th