Payments and Fraud Operations Analyst

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The Fraud & Payments Ops Analyst will monitor all payment-related queries, daily risks reporting to identify fraudulent or suspicious activity and review/resolve inbound and outbound customer fraud contacts across the FanDuel Group brands.

In this role, you will need to become an expert in operational payment and fraud procedures and be skilled at multi-tasking, thinking critically, and having high attention to detail. Weekend work is required, as well as possible late-night or early-morning shifts. This role requires an intermediate-advanced experience in customer service, the understanding of existing and emerging fraud risks within online gaming, or related industries. This position reports to the Fraud & Payments Supervisor.

THE GAME PLAN
Everyone on our team has a part to play

• Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
• Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.
• Provide inbound support related to customer payment and fraud inquiries and customer escalations 
• Investigate suspicious alerts (internal & external) with proper analysis and follow-up.
• Escalate any suspicious behavior or transactions relating to AML procedures.
• Liaise with our third party fraud and payment providers with operational queries
• Provide updates regarding ongoing fraud & payment issues notice during daily responsibilities.
• Process incoming and outgoing customer payments, in a timely and error-free manner.
• Undertake necessary administration work, including dealing with customer correspondence and record keeping/case management.
• Perform ad hoc projects as assigned.

THE STATS
What we're looking for in our next teammate

• Previous experience in payments and/or the detection & prevention of fraud and risk
• Bachelor’s degree in a related field preferred.
• Excellent organizational and communication skills; both written and verbal.
• Meticulous, takes initiative and possesses good analytical skills.
• Excellent attention to detail.
• Ability to meet deadlines on a day-to-day basis.
• Excellent written and spoken English.
• Experience with Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs) including a strong understanding of Spreadsheet Functions (VLOOKUP, SUMIF, etc.)
• Understanding of online betting or casino industry is a plus
• Licensure: Must pass required licensing as mandated by various state regul