Branch Manager (PGP Title)

This position is 100% in-office/on-site located at the San Antonio, TX office.

JOB SUMMARY:

Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.

PRIMARY RESPONSIBILITIES:

• Ensure daily branch operations are conducted in accordance with operations standards

• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing

• Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage

• Ensure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).

• Review and respond to monthly quality and accounting audits

• Ensure proper handling of all funds and closings

• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue

• Market value of PGP to Pulte Group and Pulte Mortgage, customers, realtors, and other lenders

• Perform as a team member in allocating and coordinating the workflow

• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures

• Keep abreast of area competitors' products, services, and costs

• Maintain and foster branch participation in division/community events and promote Pulte values and culture

• Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.

• Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures

• Other duties as assigned

MANAGEMENT RESPONSIBILITIES COACHING & FEEDBACK:

With Direct Reports:

• Ensure appropriate staffing to meet department needs

• Utilize recruiting and selection tools/processes to build organizational talent

• Delegate work according to employee's abilities and skills

• Evaluate employee performance and plan for compensation actions in accordance with that performance

• Provides developmental opportunities through identification of internal and external training opportunities

• Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors

• Maintain staff schedules to provide adequate coverage at all times

• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.

• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.

REQUIRED EDUCATION:

• High School Diploma or equivalent required. College degree preferred.

• Notary Public required.

• Escrow Officer license required.

REQUIRED EXPERIENCE:

• Minimum of 3-5 years Escrow Operations Experience

• Supervisory Minimum of 2 years at a supervisory level or above.

• Specialize in RESPA with understanding of company's underwriting guidelines

• Understanding of title and settlement rules and regulations

• Effective communication, presentation, and organization skills

• Capacity to work in a multi- location team environment

• Ability to prioritize conflicting demands & meet department needs with available resources

• Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus

• Loyal: Shows firm and constant support to a cause

• Team Player: Works well as a member of a group

• Functional Expert: Considered a thought leader on a subject

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of objectives

• Resolve complex problems and