National HVAC Store Readiness Training Manager

Company Description

York Factory Direct is a division of BOSCH Home Comfort Group, operating as a factory-owned distribution channel dedicated to serving contractors and dealers. We provide a comprehensive range of residential and light commercial solutions, along with parts and supplies, ensuring reliable access to high-quality products. With store locations strategically positioned across North America and a rapidly expanding footprint, York Factory Direct is committed to delivering exceptional service, trusted expertise, and industry-leading support to our partners.

Job Description

The National HVAC Store Readiness Training Manager is responsible for ensuring successful launches of Factory Owned Distribution stores through comprehensive, on-site training delivery and operational training support. Working closely with store leadership and cross-functional teams, this role deploys training across all store functions, evaluates training effectiveness, and provides ongoing support through full launch and stabilization. The ideal candidate brings strong HVAC distribution knowledge, operational expertise, and exceptional facilitation skills to prepare store teams to successfully serve HVAC contractors and dealers.

Key Responsibilities

Store Launch Training Delivery

• Deploy to Factory Owned Distribution stores post-soft launch to deliver comprehensive operational training across all functions
• Deliver training on store merchandising, product presentation, and showroom setup to optimize customer experience
• Train teams on processes and procedures specific to Factory Direct operations, ensuring consistency with BOSCH standards
• Provide intensive on-site training support
• Continue to evaluate performance and provide targeted training through full launch and post-launch stabilization period
• Requires extensive travel

Functional Training Programs

• Warehouse Employee Training: Material handling, receiving, inventory management, picking/staging, shipping processes, safety protocols, and warehouse management system utilization
• CSA (Counter Sales Associate) Training: Customer service excellence, order processing, product recommendations, quoting, system navigation, parts cross-referencing, and contractor relationship management
• Product Sales Training: Product knowledge, including parts and supplies
• Operations Training: Standard operating procedures, workflow management, inventory control, profitability practices, compliance requirements, and daily operational execution for all store personnel
• Store Manager Training: Leadership capabilities, team management, operational oversight, performance management, business metrics, P&L understanding, and strategic customer relationship management

HVAC Distribution Operational Support

• Leverage deep understanding of HVAC distribution operations to guide store teams through operational disciplines required for success
• Train teams on serving the unique needs of HVAC contractors and dealers, including technical support, emergency orders, and relationship building
• Apply knowledge of distribution best practices to help stores establish efficient workflows and customer service standards
• Provide training & guidance on inventory management,

Training Evaluation & Continuous Improvement

• Assess training effectiveness through observation, competency evaluations, performance metrics, and stakeholder feedback
• Identify knowledge gaps and skill deficiencies during store launch period and develop targeted intervention strategies
• Collaborate with store leadership to establish measurable training outcomes and track progress toward readiness benchmarks
• Collect feedback from store teams and leadership to understand location-specific challenges and adapt training delivery accordingly
• Define critical training needs based on real-time observations and field intelligence to ensure store success
• Document lessons learned and best practices from each store opening to refine training approach for future launches

Cross-Functional Collaboration

• Partner closely with Operations & FD leadership, ensure training aligns with operational expectations and performance standards
• Collaborate with Regional Sales Managers to support sales objectives and contractor relationship strategies
• Work with store leadership to customize training plans based on market dynamics, team experience, and local customer base
• Serve as liaison between corporate training function and field operations, communicating needs and