Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Senior Facilities Manager for our Integrated Facilities Management business line.  

Location:  Erembodegem, Alost

Role Purpose  

An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts. The Senior Facilities Manager will oversee day to day FM activity across four sites to ensure JLL IFM contract delivery is achieved. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the JLL team where applicable.   

What this job involves

Client Service & Relationship Management 

• Promoting high level of satisfaction among client users by promptly responding to their service requirements. 

• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM/Hard Services vendors to ensure they fully understand the Client culture and become partners in delivering high quality service 

• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks 

Leadership & Team Management  

• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery 

• Support vendors including hard and soft skills to deliver services on time and within budget 

• Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practice. 

Compliance & Safety Management 

• Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance  

• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.  

• Responsible for Health & Safety during events, including contractor supervisor, reviewing of H&S documentation and working closely with the HSSE Lead.  

Operations & Facilities Management 

• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks  

• Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers 

• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and custome