Bilingual Housing Case Manager-Theodora Family Hotel

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** The bilingual housing case manager at the Theodora Family Hotel is directly responsible for the service provision and

housing assistance for families enrolled in the Theodora Family Hotel shelter. This program serves multiple

populations in two different programs: family shelter and a VA Grant Per Diem program. Service modalities

include Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation and

Critical Time Intervention. Job duties include a conducting needs-based and program eligibility assessments,

engaging in community outreach, providing case management services, assist families in maintaining their stay at

the shelter, crisis management and de-escalation, life skills, connection to income resources and/or public

benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the

community, collaborating care with service providers and multi-disciplinary teams. Further, the Case Manager may

be charged with developing program-specific specializations relevant to the needs of participating households, and

is expected to be aware of, and consistently apply, best practice standards in their applicable field of work.

Requires use of personal vehicle for service provision including securing and maintaining housing for the

participants enrolled in the program. The expectation is that 90% of the families engage in case management

services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.

· Responsible for possessing an in-depth knowledge regarding program requirements, including the referral

process, support services, allowable costs, field-relevant best practices, the sheltering system, and HUD

permanent housing: rapid re-housing standards.

· Provides housing case management; ensures participants receive regular engagement opportunities for

services.

· Responsible for collecting necessary documents to obtain and maintain housing: identification

documents, income changes, changes in household, etc.

· Responsible for identifying and serving the unique needs of participant households participating in

Volunteers of America programs and utilizing screening and assessment tools and ensuring the

completion of needs-based screenings.

· Involved in intakes, housing orientations, lease-ups and ongoing educational opportunities for

participants.

· Assists with community-wide outreach to identify eligible participant households presenting with

substantial barriers to housing stability. Assist families in their search for housing: filling out rental

applications, interpreting leases and understanding tenant rights and responsibilities.

· The Case Manager facilitates the delivery of appropriate services for the households as indicated by

relevant service modalities through an equity lens.

· Coordinates services with community providers when needed.

· Demonstrates knowledge of resources, a passion for serving people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

· Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households.

· Assists in relocating households as needed and securing emergency housing.

· Supports team members by serving as a resource for analyzing and solving p