Cross-Utilized Airport Agent - Manistee County Blacker Airport (FT)

Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits
If selected for employment as a full-time team member, you will be eligible for the following benefits:

• Health, Vision, and Dental Coverage – Effective the first day of the month following your hire date. Additional voluntary benefits include short-term/long-term disability and life insurance policies.
• 401(k) Savings Plan – Effective the first day of the month following your hire date, with a Company match of up to 6%, in accordance with Company guidelines.
• Paid Sick Leave – Accrual of up to 56 hours per year, rolling over annually until reaching a maximum of 480 hours.
• Vested Vacation – Available on January 1st following your hire date.
• Travel Privileges – Non-revenue/space-available (NRSA) travel benefits after six months of active service.
• Leaves of Absence – Medical, family care, maternity, paternity, personal, and other leave options, as outlined in the Employee Handbook.

Additional Pay & Incentives

• Hourly Rate – Starting at $15.00/hour, with a $1.00 annual step increase on your pay anniversary until reaching $20.00/hour. Once the maximum rate is reached, you may be eligible for an annual retention bonus of up to $2,000, based on performance.
• Holiday Pay – Paid at 2× your hourly rate for Company-observed holidays worked.
• Overtime – Paid at 1.5× your hourly rate for hours worked over 40 in a pay period.

Equal Employment Opportunity
Contour Airlines is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, genetic characteristics, veteran or military status, disability, gender identity or expression, familial status, criminal history, domestic violence victim status, or any other protected category.

If you require a reasonable accommodation during the application process, please contact Human Resources at hr@flycontour.com.

Join Our Team
Our rapid growth has created exciting opportunities across the organization. We invite you to join the Contour Airlines family and grow with us.

Summary of Essential Duties

The Cross-Utilized Airport Agent plays a key role in delivering Contour Airlines’ commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations.

Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments.

Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.

• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.

• Check and accept passenger baggage,