Virtual Care Coordinator

You’re more valuable than ever – And that’s just how we’ll make you feel.

Department:  Center Operations

Entity:  Team members affiliated with Joint Ventures

Job Relationships

Responsible to: Regional Operations Manager

Assignments received from: Regional Operations Manager, Team Leader, On-site Manager           

Positions supervised: None

Position: Virtual Care Coordinator - Part Time

Pay: 17.00/hr. - 21.50/hr.

*This is a remote part time seasonal role. Candidates must reside in the Greater New York area*

Job Summary

At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Virtual Care Coordinator (VCC) serves as the initial point of contact for our virtual patients on the Center’s behalf. Responsibilities include but are not limited to coordinating all aspects of the virtual visit, answering questions regarding the virtual visit experience, anticipate and attend to the needs of our patients.

Job Requirements

Education

• High School diploma or equivalent, required
• Undergraduate degree, preferred

Work Experience

• 1+ years’ experience in a medical office administration or customer service in a clinical field required

Required Licenses/Certifications

• Medical Assistant Certification preferred

Additional Knowledge, Skills and Abilities Required

• Ability to multi-task in a fast-paced environment
• Epic experience
• Proficient in Microsoft Word and Excel, and type quickly; basic computer knowledge
• Ability to work independently with minimal supervision
• Exceptional written and verbal communication skills
• Experience with insurances

Core Competencies: 

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity and Courage: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. 
• (Prioritized) Functional Competencies: to be selected and prioritized by the hiring manager for each position

Additional Knowledge, Skills, and Abilities Preferred

• Insurance knowledge

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Welcome incoming patients to the Virtual Experience.
• Check patients in for appointments and secure the necessary paperwork and insurance documentation
• Answer patient’s questions and provide comfort zone for patients in preparation for visit
• Resolve most questions and problems and refers only the most complex issues to higher levels
• Serve as the Virtual facilitator, including communicating with the technical staff regarding patient flow, patient address needs and keeping patient informed on the visit.
• Ensure that each patient has an effortless patient experience
• Conduct patient registration duties, including interviews to verify patient informat