Leasing and Occupancy Specialist II, Part-time (Urbana at Hioaks)

WinnCompanies is looking for a Part-time Leasing and Occupancy Specialist II, to join our team at Urbana at Hioaks, a 216-unit affordable housing community located in Richmond, VA. 
In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals at a mixed income property. Provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times. 
This is a part-time position, 35 hours per week. The work schedule is Monday to Friday, 8:30am to 4:00pm.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.  
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.  
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard. 
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.  
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines. 
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives. 
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.  
• Remain current with local events and hiring trends that may have an impact on the property. 
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics. 
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval. 
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs. 

Requirements

• High school diploma or GED equivalent 
• 3-5 years of relevant work experience 
• Minimum of 1-2 years of experience in customer service 
• Direct experience with LIHTC program 
• Experience with computer systems, particularly Microsoft Office 
• Excellent customer service skills 
• Eager to learn the business and tasks at hand 
• Strong attention to detail 
• Ability to work under pressure 
• Exceptional interpersonal and communication skills 
• Ability to work with a diverse group of people and personalities. 

Preferred Qualifications

• Associate's degree 
• NALP or SHCM certifications 
• Experience with Yardi or RealPage property management software 

Our Benefits:Regular full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit