IS Business Analyst - Senior (1053) - Information Technology and Telecommunications - SFO - (155915)

Company Description

Amendment (for information purposes only) - Correction to Job Title from IS Project Manager to IS Business Analyst - Senior

This is a position-based test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Application Opening: Tuesday, July 15, 2025

Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. PDT on Tuesday, July 22, 2025.

Compensation: $ 129,506 - $ 162,942 annually

Recruitment ID: PBT-1053- 155915

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.

For more information about SFO, visit www.flysfo.com. Follow us on X and Facebook.

As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan.

Job Description

Under general direction, the 1053 IS Business Analyst - Senior is responsible for managing technical projects across inter-departmental lines that are central to the operations of the Airport.

You are excited about this opportunity because you will:

1. Manage multiple technical projects simultaneously by developing and maintaining project plans based on all phases: Initiation, Planning, Execution & Project Closeout. Ensuring on-time delivery, product quality, and budget.
2. Work with the business and Information Technology and Telecommunications (ITT) on understanding, gathering and developing business and technical requirements based on business needs, business rules, workflow evaluation and technology options.
3. Set expectations with customers and project team members; understand and respond to the needs of the customer/user at all levels, assure proper planning and documentation of systems to meet user requirements.
4. Identify opportunities for improving service and business processes.
5. Manage project scope, risk, budget, schedule, resources, communications, info security, integration, procurement and quality of outcome by determining allocation of resources and installation schedules and overseeing all phases of project management and implementation.
6. Serve as a primary business liaison between ITT, stakeholders and project sponsors.
7. Monitor progress to ensure timely completion and communicate status to all key stakeholders regularly per Communication Plan, including notification to affected parties with potential schedule delays.
8. Perform risk assessment and develop and update risk register regularly to identify, assess and mitigate all key project risks.
9. Respond quickly and proactively to resolve problem situations and escalate issues as needed and required. Coordinate vendor support for the technical and administrative resolution of problems.
10. Prepare and maintain regular status reports, budget co