Senior Director, Commercial Operations, GTM

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Senior Director of Commercial Operations will lead a global team responsible for enabling sales and success teams through efficient quote-to-cash processes, opportunity management, and related commercial support functions. This leader will drive operational excellence, automation, and scalability while ensuring alignment with evolving systems and segmentation strategies.

Responsibilities

Strategic Leadership & Alignment

• Define and execute the vision for Commercial Operations, ensuring alignment with global sales strategy and segmentation models

• Partner with Sales, GTM Ops, and IT (Lead-to-Cash) to optimize deal flows and implement automation in CRM (Salesforce) without disrupting existing processes

• Develop a location strategy and staffing model to support a “follow-the-sun” approach for global functions like Bookings, Novations, and Terminations

Operational Excellence & Process Optimization

• Oversee Commercial Opportunity Management (COM) and related functions, ensuring timely and accurate support for opportunities and quotes

• Drive process improvements across the Lead-to-Cash journey, leveraging technology to streamline workflows and enhance productivity

• Establish KPIs and performance metrics to monitor efficiency, SLA adherence, and capacity utilization

Transformation & Change Management

• Lead the transition to a more automated and efficient operating model, refining roles and responsibilities as technology evolves

• Champion adoption of new processes and tools across regions, ensuring consistency and inclusion of local requirements

• Foster collaboration across global and regional stakeholders to accelerate deal velocity and improve customer experience

People Leadership

• Manage and develop a diverse team of ~190 professionals, creating an inclusive, high-performance culture

• Drive talent development, coaching, and engagement strategies to build future-ready capabilities

Qualifications

• 15+ years of experience in Commercial Operations, Sales Operations, or related fields

• Proven track record in leading large-scale operational teams and driving transformation initiatives

• Expertise in CRM systems (Salesforce), automation, and global process design

• Strong strategic thinking, stakeholder management, and change leadership skills

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 200,000 - 300,000 USD / Annual

United States - Redwood City Office GHQ : 240,000 - 360,000 USD / Annual

Canada - Toronto Office TRO : 202,000 - 302,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inc