Senior Product Manager (Insights)

About the role: 

As a Senior Product Manager at Unite Us, you’ll serve as the driving force behind the development and delivery of impactful, user-facing products that are used to provide social care to communities in need across the country. You’ll partner with Engineering, Design, Data Science & Analytics, Product Marketing, Product & business leadership, and other stakeholder teams to ensure the most impactful ideas are nurtured, validated, tested, executed, and iterated on.

Within the Insights Product team, you’ll help build the next generation of our predictive analytics products that help our customers anticipate social needs in their communities and engage individuals effectively to meet their needs. You’ll collaborate most closely with our Data Science & Machine Learning, Data Analytics, and Data Engineering teams to bring ideas from concept to reality and ensure they deliver value by setting and measuring key performance metrics.

What You'll Do:

• Work with internal and external stakeholders to help define and execute on the vision for solutions identified in collaboration with product and business strategy leadership

• Lead the end-to-end product development process, including requirements gathering, prioritization, and sprint planning

• Collaborate with engineering, analytics, and design teams to translate product requirements into actionable specifications and user stories

• Drive the product development lifecycle, ensuring timely delivery of high-quality products that meet customer needs

• Define and track key product performance metrics, analyzing data to identify areas for improvement and opportunities for product optimization

• Partner with User Experience Research and Design to conduct user interviews and pilot testing

• Collaborate with Product Marketing and business leadership to ensure products and features are appropriately positioned in the market to drive effective sales and marketing pipelines

• Present complex information and ideas through open, transparent communication to engender trust and ensure mutual understanding.

• Identify and act against any roadblocks, always suggesting solutions to even the most complex issues. 

• Consistently demonstrate excellent technical knowledge and product proficiency, empowering others in their team to improve performance.

• Work with implementation, support, and sales teams on customer training and onboarding to ensure the organization is prepared for new products/solutions being developed.  

• Support implementation processes and documentation to communicate and set client expectations and assist with troubleshooting product issues as needed.

What's Required:

• 6+ years experience building, launching, and scaling data-driven, consumer-facing and/or B2B products in healthcare

• Subject Matter Expertise - Knowledge of the healthcare industry, particularly Medicare Advantage and other value-based care programs, is highly desired.

• Technical Aptitude - Understanding of data platforms, data science and machine learning methodologies, and experience working with both analytics and engineering teams to deliver complex predictive analytics products

• Customer Focus - Dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind. 

• Solution Design - Translate business needs into practical applications and solutions

• Communication - Strong persuasion skills and effective communicator; ability to communicate and evangelize a compelling vision internally and externally. 

• Agile - Experience working in or managing Agile teams is highly desirable.

• Ability to successfully navigate and contribute to a highly matrixed environment.

• Will consider fully remote candidates as well as individuals who are close to a Unite Us physical location. Either way, the ability to lead and interact with remote and geographically dispersed co-workers is a must.

Our Mission:

As our co-founders transitioned from military to civilian life, they saw barriers and inefficiencies among their veteran community in trying to navigate the most basic health and social services. Together, they set out to improve that experience for everyone in need through technology that connects people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work