Accounts Receivable Specialist

Accounts Receivable Specialist 

College Board - Finance 

Location:  This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).  

Type: This is a full-time position 

About the Team 

The Billing and Collections Team at College Board is a collaborative, high-performing group of 15 that delivers exceptional customer support across billing, collections, payment processing, and exception handling. The team manages over $1 billion in revenue, oversees all electronic payment systems, supports eCommerce transactions, and ensures PCI compliance for credit card payments. 

About the Opportunity 

As the Accounts Receivable Specialist for PSAT transactional invoicing, you will play a key role in bringing previously outsourced work in-house. You will support accurate and timely invoice generation for the PSAT program and align workflows with our broader invoicing calendar. This role is critical to the efficient receipt of revenue and the overall success of the Billing Team. 
 
You will collaborate with peers responsible for AP and SAT School Day billing, integrate new invoicing schedules, and manage customer outreach to maintain clean receivables and high client satisfaction. 

 
In this Role, You Will: 
Support PSAT Invoicing (50%) 

- Coordinate with PSAT program operations to align transactional invoicing schedules with the broader billing calendar, proactively resolving timing conflicts. 

- Align all PSAT invoicing dates with the team calendar two weeks in advance of release, with zero conflicts per quarter. 

- Monitor and validate the interface of PSAT invoices from the SSOR system into Workday, ensuring 100% accuracy prior to batch release. 

- Manually create Workday invoices for any records not captured via automation. 

- Compile and submit potential balance adjustments and write-offs to PSAT program staff for approval within 3 business days of identification. 

- Review and approve PSAT-related overpayment refund requests submitted by the Payments team within 2 business days. 

- Deliver invoicing and collections performance statistics to management within 48 hours of request. 

- Complete all PSAT-related audit documentation within established deadlines with 100% on-time audit readiness. 

 
Conduct Outreach (40%) 

- Lead collections outreach for PSAT open balances by managing automated email reminders and initiating direct follow-ups with school contacts. 

- Reduce PSAT receivables aged 60+ days by 20% quarter-over-quarter. 

- Provide daily status updates to management on collection trends, activity spikes, and emerging challenges in assigned areas. 

- Serve as the primary point of contact for school and district inquiries related to PSAT billing. 

- Collaborate with PSAT program operations to resolve disputes, ensuring all billing adjustments are entered in Workday within 3 business days of resolution. 

 
Provide Team Support (10%) 

- Partner with fellow Billing team members to redistribute workloads during peak periods, both supporting and seeking support as needed. 

- Maintain invoice processing completion rate of 95% or higher during peak windows by flexing team capa