Patient Services Specialist, Day Shift, Non-Acute Pre Services

Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

 

Adventist HealthCare seeks to hire an experienced Patient Services Specialist I for our Non-Acute Pre-Services who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Services Specialist, you will:
• Greets and directs patients for appointments, tests, referrals, and information utilizing effective customer relations skills and telephone techniques.
• Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, and provides patient instructions verbally or in writing in order for the patient to prepare for the appointment.
• Obtains documents and verifies patient demographic, financial, and insurance information using a computerized scheduling system.
• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
• Performs patient appointment maintenance activities, as necessary, to ensure patient appointment history is accurate.
• Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients on anticipated costs for services.
• Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for the reception area, billing office, and the patient.
• Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules, and regulations pertaining to the assigned clinical area.
• Prints and reviews daily scheduling reports; distributes as appropriate.
• Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
• Reviews reports to ensure the charge has been entered for each appointment.

Qualifications:
• High School Diploma, or a year's college degree, is preferred.
• Three years’ experience in providing customer service is necessary.
• Customer service experience in a patient care environment, to include one year of experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with Medical insurance and medical terminology is necessary. •Typing skills of 30 wpm are necessary. •Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in a physician's office and/or ambulatory care setting

Work Schedule:

Day Shift

8:00 AM - 4:30 PM

Pay Range:

$18.71 - $25.65

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period 

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the larg