Community Assistant - Vulcan Village (Student Living)

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Work with and supports the professional team in achieving residence life, occupancy, and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.

JOB DESCRIPTION

• Actively participates in the community and helps foster resident growth and learning through resident interactions and community programming.
• Serves as a liaison between community residents and the professional team.
• Participates in on-call and responds to after-hours calls, issues, and emergencies. Immediately notifies the Community Manager and/or their designee whenever an incident occurs.
• Enforces policies, procedures, and assists with mediating roommate issues.
• Responsible for planning, executing, and evaluating five (5) community activities/programs each semester.
• Acts as an after-hours liaison between residents and property management.
• Performs administrative tasks including but not limited to: copying documents, preparing notices, handling resident calls, and other tasks as needed. 
• Assists with sales and leasing activities by greeting prospective residents, conducting property tours, and showing the apartments and community. 
• Assists with move in and move out process for residents. 
• Answers incoming calls and provides appropriate answers or directs callers to the appropriate professional or University department.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic. 
• Assists with coordinating resident functions, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals. 
• Schedules and conducts resident visits each semester as part of the Student Living customer service program, and distribute notices such as flyers, newsletters, resident surveys, and late notices. 
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Maintains confidentiality with regard to resident information, team members, and community operations.
• Performs other duties or tasks as needed.

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COMPENSATION & BENEFITS

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Benefits Offered for Part-time Team Members:

• 401(k) with Company Match (eligibility required)

• Employee Assistance Program

• Paid sick time

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing au