Manager, Patient Navigator

What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference. 

Benefits & Perks 

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. 
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. 
  

What You’ll Do

Strive is committed to building a values-based, mission-driven organization. We are seeking a highly motivated and experienced Manager to lead and develop a team of  Patient Navigators. In this critical role, you will be responsible for driving patient enrollment and engagement in Strive's comprehensive kidney care programs. You will coach, mentor, and support your team to achieve ambitious enrollment targets, ensuring a seamless and positive experience for patients as they embark on their Strive journey. Your performance will be evaluated based on both your team's collective success in meeting enrollment goals and your individual contribution to achieve enrollment targets.

The ideal candidate will have a strong track record of managing and motivating hybrid-remote sales or patient-facing teams.

The Day to Day

• Team Leadership & Management:
  • Recruit, onboard, train, and develop a high-performing team of Patient Navigators working in a hybrid-remote capacity.
  • Provide ongoing coaching, mentorship, and performance feedback to ensure individual and team success.
  • Set clear performance expectations, monitor key metrics (e.g., enrollment rates, patient engagement), and implement strategies to achieve targets.
  • Conduct regular 1:1 meetings and team meetings to foster collaboration, address challenges, and celebrate successes.
  • Identify and implement best practices for hybrid-remote team management and communication.
  • Ensure Patient Navigators effectively communicate the value proposition of Strive Health's programs to patients and their families.
• Sales & Enrollment:
  • Collaborate with internal stakeholders (e.g., marketing, clinical operations) to optimize patient outreach and engagement strategies.
  • Lead by example by achieving your own quarterly enrollment targets.
• Operational Excellence:
  • Ensure adherence to all Strive Health policies, procedures, and compliance requirements.
  • Utilize CRM tools (e.g., Salesforce) to track team activities, manage pipelines, and report on performance.
  • Contribute to the continuous imp