Business Unit Manager - Aftermarket Operations

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

Responsibilities include

• Lead the Aftermarket Support and the Spares Customer Account teams
• Ensure the execution of multiple statements of work
• Timesheet and leave approvals which includes ensuring accurate and on-time submittal of team member timesheets
• Track budgets, deliverables and report regularly on project status
• Monitor the invoices and replenish Cyient POs for third-party contractor support
• Hire, develop and retain talent
• Interact with Aftermarket Operations team and clients to ensure customer satisfaction
• Identify potential deliverable delays and devise solutions
• Cooperate and communicate effectively with customers to provide assistance and technical support
• Drive continuous process improvements/cost savings
• Track updates, chart results and communicate the Delivery Led Mining metrics for all the wider operations organization on a monthly basis
• Drive organizational KPIs/metrics

Preferred qualifications

• 12 or more years of relevant experience preferred
• College and/or working experience in aerospace engineering or commercial/aftermarket operations
• Working Experience in an environment with a focus on quick turn-around time
• Excellent time management and organizational skills
• Adaptable to change
• Excellent client-facing and internal communication skills
• Advanced MS Office skills with a focus on Excel and VBA macros is a plus
• Familiarity with SAP a plus
• Familiarity with Aerospace and Jet Engines is a plus
• Ability to work with an interdisciplinary group of delivery assurance professionals, customers and executives

*Due to ITAR restrictions, this position does require a US Citizenship.

Skills & Experience

Communication, Customer Satisfaction, Key Performance Indicators (KPI), People Management, Time Management

Cyient is an Equal Opportunity Employer.

 

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.