Assistant Maintenance Manager - Vendor

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential.

Job Description

The Assistant Maintenance Manager - Vendor is responsible for assisting in the managerial oversight of the Maintenance Coordinators for all occupied homes within designated portfolio.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors and residents

• Provide exceptional customer service when interacting with residents and vendors

• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources

• Set the bar for acting with integrity and demonstrating support for TRs core values

• Manage day-to-day activity of Maintenance Coordinators to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance

• Maintain oversight (for quality, spend, and/or completion) of all work performed by external vendors

• React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues

• Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays

• Conduct weekly team meetings to communicate project updates, completion, or changes

• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.

• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors, and residents

• Ensure that all maintenance projects meet TR quality standards

• Assist with the implementation of corporate processes, training, and enforcement of policy

• Adhere to and manage team to standards of service and work procedures

• Effectively set and manage to deadlines

• Oversee the scope of work on assigned projects

• Oversee and manage (to budget and timeline) all assigned work

• Ensure maintenance department objectives and key metrics are met

• Communicate with team members to support the development of short and long-range goals

• Proactively and courteously communicate with existing and future residents

• Responsible for reviewing and communicating monthly budget and key metric performance

Qualifications:

• Knowledge of project management software

• Take ownership of work product and ensure delivery within tight deadlines

• Excellent communication skills both written and verbal

• Proven experience working well under pressure and self-managing

• Ability to adapt a